InBox

By DON McALLISTER

Welcome to InBox, where we attempt to answer your internet questions.



Q: Sandra installed the Windows XP SP2 patch and then had the Windows Security Centre problem of claiming there was no active antivirus running.

A: If you've already applied the Norton patch, just ignore the message, Sandra. Norton products are running correctly, but the Windows Security Centre can't see them! Another option is to reapply the patch, but I would suggest you just ignore the incorrect Windows Security Centre message. The security centre doesn't control anything; it only monitors what's running. It's irrelevant if you are sure you have protection running.

Q: WinXP comes with a built-in firewall. Why run any other? asks Laurie.

A: XP firewall should not be regarded as a full safety barrier, Laurie. It doesn't block outward traffic, so if a program wants to send info out, the built-in firewall won't notice it. After-market products like ZoneAlarm or Norton Internet Security monitor traffic in and out. XP firewall is a target for hackers who already have ways to circumvent it. Most after-market firewalls can run alongside the XP firewall, so leave it on.

Q: Steve downloaded a program that clears settings he doesn't want cleared. The program, which enhanced the colours of desktop icons, wipes out the drop-down list of personal documents viewed and the "calibration memory" of his scanner. "How can I find it, and uninstall it?" he asks.

A: There are two places in Windows to identify unwanted software, Steve. First, check Add/Remove Programs in control panel for installed programs and remove any you no longer need or use. If this doesn't rid you of it, try msconfig. This webpage explains how: Msconfig. Msconfig identifies all programs that start with Windows and allows you to stop them in their tracks.



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