Around two percent of iPhone buyers haven't been able to use their new gadgets. At least the boxes look good. Photo / Reuters
Around two percent of iPhone buyers haven't been able to use their new gadgets. At least the boxes look good. Photo / Reuters
KEY POINTS:
NEW YORK - About 2 percent of people who bought the keenly-awaited iPhone, have been experiencing delays in activating their service, said a source familiar with the matter.
Until activated, the phone is rendered all but inoperable.
Telecommunications firm AT&T Inc the iPhone's exclusive carrier for two years,said it was working on fixing issues related to the delays.
AT&T spokesman Mark Siegel described the problems as partly technology related and partly process related.
"We're just looking at everything to get customers activated in a timely fashion," said Siegel. He added that the problems were diminishing.
Siegel said that the issues were partly caused by a high volumes of customers trying to activate the service.
Other delays were caused by people trying to transfer work phone numbers to personal iPhone accounts. Siegel said that some of the delays were caused as AT&T needed to get approval from telecom managers before transferring a corporate service to a private service.
The iPhone melds a phone, Web browser and media player, and costs $500 ($NZ639) to $600, depending on memory capacity. AT&T has previously said that nearly all its stores have sold out of iPhones.
