It's do or die for the All Blacks as they take on Ireland in the quarter-finals of RWC, Kiwi sailors Blair Tuke and Peter Burling look to raise awareness for the health of our oceans and Israel Adesanya splashes out on a new car. VIDEO/Mark Mitchell
Spark Sport has beefed up its dedicated help team in anticipation of a busy weekend filled with rugby, most importantly the All Blacks quarter-final.
High viewership was expected over the weekend and Spark did not expect any capacity-related or other technical concerns to hamper sport-watching.
On the second day ofthe Rugby World Cup and first All Blacks match, the stream was impacted by buffering and glitching due to back-end delivery issues.
However, in the unlikely event of a faulty stream taking place tomorrow night, extra staff had been reeled in to help with any customer issues.
"We understand that streaming live sport is a new technology which can sometimes be frustrating for people who are unfamiliar with streaming live content online," Spark said.
"We want to help, so we encourage all Spark Sport customers who experienced issues last time they watched a match and haven't resolved their issues permanently since then, to get in touch with our Care teams well in advance of kickoff."
The All Blacks performing the Haka before the RWC pool match against Canada. Photo / Mark Mitchell
Over the past fortnight, 17,000 people had been assisted by Spark Sport in setting up their streams.
Most were assisted over the phone or online chat, but hundreds were assisted through in-home visits by Spark Sport staff. Others received a complimentary Freeview SmartVU device as an alternative way to watch.
The group called People Vs Spark Sport announced on their Facebook page that they will file a class-action lawsuit against Spark Sport (Spark New Zealand).
It would claim Spark "has misled its customers about its Spark Sport product/s and acted in a manner that aims to deceive its customers and shareholders".
