Locals praise the service at Midas Onehunga.
This content was prepared by Midas and is being published by The New Zealand Herald as Advertorial.
If you’ve ever dropped your car off at Midas Onehunga, chances are you’ve been greeted by Angie Ashe and asked how your day’s going before you’ve even handed over your keys.
It’s a small touch, but one that clearly sticks with customers.
Since taking over the business in July last year, husband-and-wife owners Diri and Omeela Naidoo have focused on building exactly that kind of experience - one that feels personal, straightforward and genuinely helpful.
Just nine months in, that approach is already paying off. The team took out the AskNicely Most Improved Shop award across all Midas New Zealand branches, reflecting a standout improvement in customer satisfaction; with more customers than ever willing to recommend the store.
“We want people to feel comfortable and confident when they come in,” says Diri. “Car servicing can feel overwhelming, so we focus on being clear, honest and easy to deal with.”
That approach is echoed in customer feedback:
“The receptionist kept me updated…and the technician explained what was done when collecting my vehicle.”
“Easy people to talk to. Honest, reliable, fast and no muck around - will be coming back.”
While the ownership may be new, much of the team will be familiar to locals. Angie, who has more than 25 years in the industry, is often mentioned by name for her warm, down-to-earth approach.
“Angie is absolutely amazing… very bubbly, friendly, and great at communicating what was going on,” says one customer. For Angie, her approach to caring for customers is simple: “We’re family oriented, so we treat our customers like family too.”
Behind the scenes, workshop foreman Paul Bartley brings over 25 years’ experience with the business, leading a skilled team including auto-electrician Silva Lindhamulage, WOF inspector Ravnil Chandra and tyre specialist Velli Faifo - ensuring customers leave with confidence in the work done.
“They let me know what is needed to be done now and in the future… Paul who did the work was wonderful too,” says one customer.
It’s not just the technical expertise that stands out; it’s the willingness to go the extra mile as these customer comments show:
“When my car wouldn’t start, they arranged for someone to jump-start it and take it to the shop… the team went above and beyond.”
“I was ill and they picked up my car, serviced it and dropped it back - that’s service.”
For Omeela, those moments matter most. “We’re here to help, especially when things get stressful. Making it easier for our customers is our goal.”
That care continues to come through strongly in reviews: “Times are tough and I never felt judged… they were very kind and genuine.”
For many in Onehunga, it’s this combination - experienced staff, new energy, and a genuine focus on people and their cars - that keeps them coming back. And for those yet to visit, the message is simple: you’re in good hands.
As one customer put it: “The Midas team at Onehunga are the best I’ve come across in 30 years… friendly, honest and professional. I would definitely recommend them.”
Experience the difference for yourself – book your next WOF, service or repair at Midasnz.co.nz.