A finance company was blocked from offering loans to the public after it failed to pay out an award to a couple who won a claim against it through a dispute resolution service.

But Stuart Smith, the director of Rural Property Finance, says he didn't pay because he disagreed with the ruling by Financial Services Complaints and has laid a complaint with commerce minister Kris Faafoi over the way the dispute resolution scheme acted.

Charlene and Darren (who don't want their last name used) complained to Financial Services Complaints (FSC) in June last year after they refinanced two loans with