NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Woolworths honours cancelled points after competition mistake

NZ Herald
14 May, 2024 03:23 AM2 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Auckland’s Mayor blasts AT over CBD parking charges, Whakapapa skifield’s future and the Lachie Jones inquest in the latest NZ Herald headlines. Video / TVNZ / NZHerald

A Woolworths customer among 79,000 people mistakenly sent a winning email has been re-rewarded after simply asking that the supermarket giant honour the earlier win.

Angela London, of Blenheim, was one of thousands of disgruntled Woolworths customers who were left upset last week after the supermarket told them they had won 4000 points in the store’s Everyday Rewards card system.

The prize, $30 worth of free groceries, should have gone to only 1000 customers.

London said that, instead of accepting a subsequent apology note – and 500 points – she contacted the supermarket’s customer service team.

She wrote: “Hi there, I won one of the Big Night In and then had it revoked. I received the email revoking it, but I believe you should be honouring it, please.”

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.
Image / Supplied
Image / Supplied

Instead of meeting any resistance, she was asked some security questions before receiving another message reading: “I have added 3500 points to your Everyday Rewards card. It should take up to five business days to reflect.”

London said the extra points – labelled “goodwill points” – were in her account within an hour.

After last week’s points mishap, Woolworths issued a statement acknowledging the mistake and saying a full review would be carried out to prevent it from recurring.

Advertisement
Advertise with NZME.

Asked how many customers had the revoked points re-rewarded or honoured, a Woolworths spokesman said: “Our customer care team have discretion to de-escalate situations where they feel that is necessary because of the way in which a customer has reacted to the mistake.

“We have given all customers who were mistakenly emailed 500 Everyday Rewards points to apologise and make it right.”

Discover more

  • Woolworths scrambles to close loophole after shoppers ...
  • Supermarket loyalty schemes: Out with Onecard and in ...
  • Everyday Rewards: Woolworths voucher loophole pays ...
  • Woolworths mistakenly sends 79,000 customers winning ...

London acknowledged it would have been a good thing to honour the mistaken points in the first place. Although it would have been costly to do so, customers would have used those points in their local Woolworths anyway, she said.

She wondered whether she was given the 3500 points because she was polite when asking. Whatever the reason, she was grateful to have an extra discount for the family’s next big shop.

“I’ll be using them to treat the family to some things that we can’t normally afford at the moment; that we forgo for the essentials. It was a lovely bonus.”

Save

    Share this article

Latest from New Zealand

New Zealand

Police seek night market stabbing footage, victims 'stable'

25 Jun 11:29 PM
New Zealand

'Locals supporting locals': Rural ambulance efforts recognised

25 Jun 11:22 PM
Opinion

Opinion: Are rising butter prices bad news?

25 Jun 11:18 PM

Kaibosh gets a clean-energy boost in the fight against food waste

sponsored
Advertisement
Advertise with NZME.
Recommended for you
Simplify your cleaning routine with just five items
Lifestyle

Simplify your cleaning routine with just five items

25 Jun 11:53 PM
Hercules aircraft arrives in Middle East to assist Kiwis seeking to leave Iran and Israel
World

Hercules aircraft arrives in Middle East to assist Kiwis seeking to leave Iran and Israel

25 Jun 11:47 PM
At least eight killed as anti-government protests rock Kenya
World

At least eight killed as anti-government protests rock Kenya

25 Jun 11:38 PM
Suspect faces 12 new charges in US hate crime Molotov cocktail attack
World

Suspect faces 12 new charges in US hate crime Molotov cocktail attack

25 Jun 11:33 PM
Police seek night market stabbing footage, victims 'stable'
New Zealand

Police seek night market stabbing footage, victims 'stable'

25 Jun 11:29 PM

Latest from New Zealand

Police seek night market stabbing footage, victims 'stable'

Police seek night market stabbing footage, victims 'stable'

25 Jun 11:29 PM

A 23-year-old has appeared in court, facing charges of wounding with intent.

'Locals supporting locals': Rural ambulance efforts recognised

'Locals supporting locals': Rural ambulance efforts recognised

25 Jun 11:22 PM
Opinion: Are rising butter prices bad news?

Opinion: Are rising butter prices bad news?

25 Jun 11:18 PM
Labour MPs pay tribute to Takutai Moana Natasha Kemp who has died

Labour MPs pay tribute to Takutai Moana Natasha Kemp who has died

Engage and explore one of the most remote places on Earth in comfort and style
sponsored

Engage and explore one of the most remote places on Earth in comfort and style

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP
search by queryly Advanced Search