If you see a slip and it’s causing immediate danger, or you can smell gas call 111 immediately. However, if the signs of a slip are present – such as the earth bulging, trees tilting, or new cracks in pavement or foundations, the best thing to do is call the WCC contact centre on 04 499 4444.
If a slip knocks out your power it’s up to your power provider to fix it – but if there are broken powerlines, then call the council.
If your water is out or the pipe is broken, use the WCC water and drainage map to find out where your main water shut off valve is and turn it off. This will stop damage in the short term.
When you’re reporting a slip make sure to say whether it’s on public or private land – public land is up to the council, but private land is the responsibility of the landowner.
Some sips may be partially the responsibility of both – in which case both parties must be involved in finding a solution if the slip occurs on council property on to private property or on private property on to council land.
It’s important to remember that large slips can be difficult and time-consuming to fix. They require geotech assessment, clearing and reviews of the slip face – there’s no simple fix for large-scale slips.