Her report in April 2013 was a precision strike. No sentence formed a headline but in totality, it was a scorching expose on a critical government agency which had strayed from the law by which it was meant to operate.
Kitteridge was then appointed to run the bureau's partner agency, the NZ Security Intelligence Service, where she has set about instituting similar reform. The issues exposed at the bureau were also found in the NZSIS, but without the accompany Dotcom drama.
As New Zealand's first female director-general, Kitteridge has overseen the service's thwarting of terror plots, managed an ongoing shift in culture and fought for - and won - a remarkable growth in funding and staff.
During this time, Kitteridge's leadership has seen the NZSIS embrace modern public sector essentials such as diversity and transparency.
The former service heads - like the agencies they led - were grey men.
Kitteridge, in contrast, was a burst of brilliant colour.
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