Talking Heads - Getting a buzz out of the business of connecting

Karren Beanland

Group manager - corporate affairs, Ports of Auckland

Time in position: 4 years.

Qualifications: MA (Hons)and a Diploma of Journalisim. Won two Gold Quill Awards of Merit from the International Association of Business Communicators and a Kiwi Quill award in 1999.


What makes your day?


Seeing our 10-month-old daughter smile first thing in the morning.

At work, the thing I most enjoy is the buzz of business and being involved in a key part of the country's economy. I get a real sense of achievement from making connections between people, problem-solving and making things happen.

How did you get where you are today?


Hard work, commitment and being well organised.

What is your management style?


I value professionalism, honesty and straight talking.

One of the challenges of an in-house communications role is that you have to stand back from your organisation and present an outsider's view to those inside, as well as presenting the company's view to those outside.

You must be capable of keeping on top of detail, juggling many issues and responding to immediate demands, without losing sight of the big picture.

What advice would you give to someone starting out in your field today?


Be open-minded about all the directions that you can take, as business and technology constantly change.

Be aware of your own weaknesses and strengths. Cherish good writing and learn some grammar.

Who was your most important mentor?


The most valuable mentoring role is as a sounding board. I have had several important mentors, my husband first and foremost.

My boss, Geoff Vazey, is an excellent mentor. I am most grateful for the support he gives the role of communications in the company and the support he has given to me personally during a time when I am juggling family and career.

What was your biggest career break?


Winning a scholarship to France in the 1980s allowed me to fulfil a personal dream.

Working for Sir Geoffrey Palmer when he was deputy Prime Minister and Prime Minister taught me a huge amount about Government at all levels, as well as opening doors. It was a privilege to work with someone with Sir Geoffrey's intellect.

What's the biggest challenge for your organisation in the economy?


Ports operate in a very competitive environment, with strong pressure from customers on service and prices. Technology is changing the face of our business. The company has many stakeholders, with widely differing expectations.

What skill would you most like to have?


I'd love to have a good singing voice and the ability to hold a tune.

How do you relax?


Walking, reading, theatre, films, gardening. Time out with friends and family.

How important is it to keep a sense of humour in your job?


Humour is the best antidote to stress in all situations.

* Karren Beanland has been group manager, corporate affairs, for Ports of Auckland since February 1996. She is responsible for internal and external communications, financial reporting, community, political, stakeholder and media relations for the company. She talked to Susan Jennison.