NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Seriously ill patients kept waiting

By Martin Johnston
Reporter·NZ Herald·
9 Jun, 2013 05:30 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Zachary Gravatt. Photo / Supplied

Zachary Gravatt. Photo / Supplied

Thousands of Aucklanders in emergency departments did not see a doctor within the recommended time.

Tens of thousands of Aucklanders have had to wait longer than they should to see a doctor for serious injuries and illnesses at the region's emergency departments.

The delays last year are revealed in compliance figures for the five "triage" or urgency categories. The policy specifies what percentage of patients should begin treatment within certain times.

All patients in category one - those at immediate risk of death from conditions such as cardiac arrest - were always treated with no delay, as required.

But the figures, obtained under the Official Information Act, show many others with serious conditions waited longer than the maximum times set down in the triage policy of the Australasian College of Emergency Medicine.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

At Middlemore Hospital last year, about 3900 patients in category two waited longer than 10 minutes, nearly 1500 more than would have been the case had the policy had been met.

Triage two includes patients with an imminently life-threatening condition, such as serious chest pain likely to be from a heart attack.

In triage three, nearly 37,100 waited more than 30 minutes at Middlemore, almost 25,000 more than allowed for in the policy.

Triage three includes those with potentially life-threatening conditions, such as moderately severe blood loss.

Advertisement
Advertise with NZME.

The other non-complying hospitals' performances were mostly better than Middlemore's, although similar numbers of patients waited longer than the recommended times.

The Starship was the stand-out, meeting triage one and bettering all other requirements.

Auckland District Health Board chief executive Ailsa Claire highlighted the median time for triage two adults to be seen by a doctor at Auckland Hospital - seven minutes, compared with the recommended maximum of 10 minutes for 80 per cent of patients.

She said doctor and clinical nurse specialist numbers had been boosted and this had reduced the median times in triage three to 38 minutes, and triage four to 59 minutes.

Discover more

New Zealand

Health advocates rue fluoride decision

05 Jun 05:30 PM
New Zealand

Group to continue lobbying for fluoride removal

06 Jun 12:34 AM
New Zealand

Fluoridation advocacy 'on back foot'

07 Jun 10:28 AM
New Zealand

Lost medical gear drains DHBs

08 Jun 05:30 PM

"Other initiatives are being planned to ensure all patients are seen within recommended times."

Auckland's three district health boards reported near-universal compliance with the Government's six-hour length-of-stay target for emergency departments.

Professor Michael Ardagh, the Ministry of Health's "champion" for the target that 95 per cent of emergency department patients are admitted, discharged or transferred within six hours of their arrival, said the triage system had become less important.

Emergency departments had moved from having a single queue to dividing patients into different areas depending on their needs.

Labour's health spokeswoman, Annette King, said the delays raised concerns about the welfare of patients. She was also concerned that the quarterly hospital benchmark reports were no longer available.

She saw nothing wrong with having the current emergency department target, but said it was becoming "a tick-box political measure".

Advertisement
Advertise with NZME.

Health Minister Tony Ryall said the six-hour target was introduced on the advice of senior clinicians.

"Increasingly, Australian hospitals are adopting a very similar ED target to New Zealand."

Delays may have been factor in death

Zachary Gravatt Zachary Gravatt may in part have been a victim of delays in triage at Auckland City Hospital.

He died there in 2009, aged 22, of blood poisoning and organ failure caused by meningococcal C bacteria.

Mr Gravatt died within six hours of his admission to hospital. He was at first diagnosed with influenza and the cause of his illness was not detected until it was too late to save him.

Advertisement
Advertise with NZME.

At 1.35pm on July 8, 2009, he arrived at hospital. At 1.43pm, he was assigned to triage category three by a nurse at the emergency department. At 3.30pm, he was seen by a doctor, coroner Brandt Shortland has written. The maximum wait time for this category is supposed to be 30 minutes.

A Nelson specialist in emergency medicine, Dr Andrew Munro, reviewing the case for ACC, identified failures in Mr Gravatt's care.

"Medical assessment took place more than 90 minutes outside of expired time for triage."

Save

    Share this article

Latest from New Zealand

New Zealand

Vege tips: Winter, time for onions and strawberries

21 Jun 05:00 PM
New Zealand

'He was trying to kill me': Bus driver punched and choked in Tauranga

21 Jun 05:00 PM
New Zealand

The ABCs of wool in 1934

21 Jun 05:00 PM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Vege tips: Winter, time for onions and strawberries

Vege tips: Winter, time for onions and strawberries

21 Jun 05:00 PM

OPINION: Kem Ormond is busy with onion seed trays & preparing the ground for strawberries.

'He was trying to kill me': Bus driver punched and choked in Tauranga

'He was trying to kill me': Bus driver punched and choked in Tauranga

21 Jun 05:00 PM
The ABCs of wool in 1934

The ABCs of wool in 1934

21 Jun 05:00 PM
Three bidders confirmed for Northland Expressway PPP

Three bidders confirmed for Northland Expressway PPP

21 Jun 05:00 PM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP