McDonald’s stores in New Zealand and across the world offline after computer glitch

The Herald has heard from an employee of one Auckland McDonald's store who said a computer server crash meant they couldn’t take any orders or serve any food. Photo / Photosport

McDonald’s stores around New Zealand were unable to take orders this evening.

The Herald has heard directly from an employee of one Auckland store who said a computer server crash meant they couldn’t take any orders or serve any food.

Restaurants in Australia were also impacted, with 7 News and 9 News both reporting stores across the country being hit.

McDonald’s Japan also announced that a system failure has occurred at McDonald’s stores nationwide, Nikkei.com reported.

“There is currently a system failure. We apologise for any inconvenience this may cause and ask that you please wait for a while until the service is restored,” McDonald’s Japan later confirmed.

【お知らせ】
現在、システム障害が発生しております。
お客様にはご迷惑をおかけいたしますが、復旧まで今しばらくお待ちください。

— マクドナルド (@McDonaldsJapan) March 15, 2024

Reports of similar issues emerged from the UK, USA and Sweden.

A McDonald’s NZ spokesperson said: “McDonald’s restaurants are experiencing an IT issue that’s impacting their ability to process orders. Our team is working to rectify the issues as soon as possible and we thank customers for their patience.”

The staff member spoken to by the Herald said she understood the issue had affected all branches nationwide.

She said the computer screens they used to take and receive orders were not working.

The Herald understands several Auckland stores were affected, and has seen reports from Palmerston North and Wellington that stores there were unable to serve customers.

- More to come