In today's headlines with Wilhelmina Shrimpton, Kiwi on board sunk luxury yacht, thousands of St John staff walk off the job, and boost to Auckland safety.
An 83-year-old man abandoned by a bus part-way through his journey says he is “pretty cross” over how the transport company has dealt with his complaint and is still waiting for a written apology.
Barry Gardiner used to use the InterCity bus often, usually to go watch a good rugbygame - up until last Friday when his trip from Christchurch to Nelson was cut abruptly short.
“We’d stopped in Kaikoura for 30 minutes because that’s where the driver takes his break,” he said.
Gardiner had left the bus to have a cup of tea and go to the bathroom. On his way back, he noticed the engine was running.
The pensioner said the bus left him behind, with no way of getting anywhere. Fortunately, two women from the nearby gift store Jade Kiwi watched the whole situation unfold and gave him a ride to Blenheim.
Since then, Gardiner said he has not received a formal statement from InterCity.
“It seems like they gave a statement to everybody but me, the person it happened to!”
Up until now Gardiner had “admired” the bus company.
“I don’t want the driver to lose his job, but I am pretty cross to be honest,” he said.
In a statement an InterCity spokesperson apologised for the “unacceptable” conduct, acknowledging the company fell short of its standards.
“This is deeply concerning, and we apologise unreservedly... for the experience he has had on our service, which is unacceptable,” the spokesperson said.
“We have spoken with the passenger to check on his welfare and to offer a full refund.”
Gardiner however, would like a direct apology from the company.
