"This was an extremely traumatic event to witness for Ruby's owners, other members of the public and our staff."
Police said the person with the pitbull terrier at the time was a woman aged between 40 and 50, and of Māori or Pasifika descent.
She was wearing black sunglasses, a grey hoodie sweater and black pants.
"The woman was spoken to briefly by police staff at the scene of the attack and despite being asked to wait with the offending dog, she has left with the animal while police were trying to help Ruby and her distraught owners."
Anyone who may have information, including video/phone footage that may assist with identifying the dog and its owner should contact police.
Anyone with information is asked to contact police on 105 and quote event number P050349832.
Information can also be provided anonymously via Crime Stoppers on 0800 555 111.