Those people who've suffered damage from subsequent aftershocks are being reminded to submit a new claim each time.
The basics of claiming
All customers have three months from the date of the damage occurring to submit a claim for damage. For instance, the deadline for claiming from the 6.5 magnitude quake on 21 July is 21 October, 2013. If you have already lodged a claim for damage after the first 19 July Cook Strait earthquake event, but suffered further damage after the 21 July event, you must file another new claim.
EQC covers earthquake damage to homes (up to $100,000 + GST), contents (up to $20,000 + GST) and a defined area of residential land. Customers must have had a fire insurance contract with an insurance company on the residential building at the time of the event to make a building claim, and/or a policy for contents to make a contents claim.
To lodge a claim, customers may call 0800 DAMAGE or lodge a claim online at EQCs website eqc.govt.nz. Our Call Centre is open:
7am - 9pm Monday to Friday
8am - 6pm Saturday
Customers should take action to make their properties safe, sanitary or secure, where required. Keep good records, including photographs - as the costs incurred may be recoverable if you have a valid claim.