NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Online shopping surges

Morgan Tait
By Morgan Tait
Reporter·NZ Herald·
9 Jun, 2013 09:01 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

From left, Simon Head, Sam Wanklyn and David Sainsbury buy mostly online. Photo / Natalie Slade

From left, Simon Head, Sam Wanklyn and David Sainsbury buy mostly online. Photo / Natalie Slade

Consumers are also purchasing more often: a quarter made 11 or more transactions.

More Kiwis are shopping online than ever before, with more than half of New Zealand adults contributing to $3.7 billion of internet sales last year.

Nielsen's latest Online Retail Report shows 1.78 million New Zealanders aged over 18 spent up large online in 2012 - figures expected to rise to two million Kiwis spending $4 billion by the end of the year.

Figures also showed consumers were buying more often: a quarter made 11 or more online transactions.

Nielsen's associate director of research, Tony Boyte, said New Zealanders were becoming more comfortable shopping online.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

"A tipping point has been reached and many more will now follow," he said.

International websites netted over a quarter (26 per cent) of Kiwis' online shopping spending thanks to competitive pricing, said Mr Boyte.

"Purchasing offshore continues to rise and highlights the concerns of New Zealand retailers about how they can effectively compete with sales to international websites."

The most popular products and services were airline tickets with 47 per cent of online shoppers booking travel on the web, followed by clothing/shoes/accessories (38 per cent), books/magazines (32 per cent), entertainment tickets (29 per cent) and travel services such as accommodation and car hire (28 per cent).

Advertisement
Advertise with NZME.

Flight Centre's product general manager, Dave Coombes, said internet sales had been consistently high for the past seven years, but there were benefits from booking with an agent in store. "It's a reality of the market and has been for quite some time," he said. "It's no cheaper to buy products online, but what you do get if you book with an agency is you get support if something goes wrong.

"We recognise that that is a way people want to book so we are in the process of developing what we call a blended model which will enable people to come into our website or into our stores and be interchangeable. So they will be able to book on our website and then have a consultant look after them."

The report identified a combination of reasons consumers were shopping online.

Three-quarters of those polled said getting a better price than in shops was their top reason. Others included product and brand comparison (71 per cent) and shopping outside business hours (63 per cent).

Discover more

Retail

Stores told to get online now

03 Apr 07:30 PM
Lifestyle

Online shops save time for busy worker

12 Apr 05:30 PM
Retail

Half of kiwis now shop online - Stats NZ

21 Apr 11:45 PM
Small Business

Success: Fastway hitting digital highway

09 May 08:10 PM

Switched on flatmates buy online

Online shopping is easier, cheaper and has more to offer consumers than searching all around town, says Auckland man Dave Sainsbury.

Last week he bought a Kindle e-reader from Amazon.com and will next week travel to Samoa with airline tickets and an accommodation package all purchased on the web.

"It's a mixture of price, convenience and better selection," he said.

"And you don't have to go searching all around town."

The 25-year-old financial analyst lives in an Orakei flat with a group of men who said between 70 and 80 per cent of their purchases were made online.

Advertisement
Advertise with NZME.

"We do a few substantial orders," said television commercial producer Simon Head, 25.

"We bought 100 pairs of Calvin Kleins [underwear] off eBay last week, so now we have 20 each."

They would fork out on average $150 to $200 a month on a variety of goods and have recently purchased golf clubs, books, PlayStation games, clothing and movie tickets.

"If you're going to spend $500 in New Zealand you try and spend $250 online, if it's not worth your while and only [saving] about $30 you just go and buy it at the shop," said business analyst Sam Wanklyn, 25.

"Even New Zealand retailers have better selection on their websites as well. They don't have to hold the inventory so they can just show you pictures and order as you buy so it's easier for them."

Mr Head estimated about 80 per cent of their peers also shop mostly online.

Advertisement
Advertise with NZME.

2012

*1.7m Kiwis over 18 shopped online
*$3.7b was spent online
*76 per cent said prices were lower online
*26 per cent purchased 11 or more items last year
*47 per cent of purchases were for airline tickets

Save

    Share this article

Latest from Business

Premium
Shares

Market close: World watches Iran

23 Jun 05:44 AM
Premium
Business|economy

How NZ exporters can seize the moment amid US-China trade disruptions

23 Jun 05:27 AM
Construction

Fletcher, Acciona settle Puhoi motorway dispute

22 Jun 10:04 PM

Audi offers a sporty spin on city driving with the A3 Sportback and S3 Sportback

sponsored
Advertisement
Advertise with NZME.

Latest from Business

Premium
Market close: World watches Iran

Market close: World watches Iran

23 Jun 05:44 AM

'The inclination is not to do too much,' Forsyth Barr analyst Peter Sigley said.

Premium
How NZ exporters can seize the moment amid US-China trade disruptions

How NZ exporters can seize the moment amid US-China trade disruptions

23 Jun 05:27 AM
Fletcher, Acciona settle Puhoi motorway dispute

Fletcher, Acciona settle Puhoi motorway dispute

22 Jun 10:04 PM
Spark bags $47m windfall

Spark bags $47m windfall

22 Jun 09:42 PM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP