Online enrolment 'working'

The University of Auckland says its online enrolment scheme is working well and blames a reported "systems failure" on students misunderstanding the way it works.

The Herald reported yesterday some students were panicked by what they considered to be "error messages" when they tried to check enrolments on Monday - Auckland Anniversary Day.

Director of student administration Dr Wayne Clark said: "Any backlogs that have occurred over the last few days have either been dealt with [yesterday] or will be dealt with very shortly."

He believed some students had misunderstood "status updates" as error messages.

Applications took time to process, particularly for restricted entry courses.

"If they [students] don't understand it, we've got the call centre and the faculty advice centre."

A course advice day today at the university could also help those who were unsure, said Dr Clark.