A resident who heard a fatal collision on the Hawke's Bay Expressway says "my heart went out to the woman and her family''.
Two people were killed after a two-car crash in Napier on Friday.
A woman who lives nearby but did not want to be named was hanging her clothes out at 1.30pm on Friday when she heard a "heavy bang" from State Highway 2 and then the woman's cry.
"She cried out like when you have lost someone important and you are hurt," she said.
"I felt shocked."