NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Death of Hawke's Bay woman Arohaina Gilbert during long surgery wait 'could have been avoided'

RNZ
13 Oct, 2019 05:31 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Arohaina "Aroz" Gilbert died at Wairoa Hospital. Photo / Supplied

Arohaina "Aroz" Gilbert died at Wairoa Hospital. Photo / Supplied

By Anusha Bradley of RNZ

A young woman's life could have been saved if she had had urgent surgery more quickly, a Coroner has ruled.

Arohaina Gilbert, 25, died within hours of being rushed to Wairoa Hospital in May 2018 with breathing difficulties caused by a large thyroid goitre on her neck.

Read more:
Family wanted answers from health board

The goitre squashed her windpipe, suffocating her, Coroner David Robinson found.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Her death could have been avoided if months before doctors at Hawke's Bay District Health Board had recognised her condition was life-threatening and given her the urgent surgery she needed, the Coroner said.

"Ms Gilbert's death could reasonably have been avoided had there been more prompt surgery review at the surgery clinic, and had surgery been undertaken," he wrote.

Arohaina Gilbert's mother, Monehu Gilbert, said the DHB made several mistakes and she hoped her daughter's death had not been in vain.

Advertisement
Advertise with NZME.

"They should have treated her more quickly, instead of making her suffer," she said.

"They were too slow to put her into surgery. I don't want another family to feel that pain ... and it was a simple surgery too I'm told."

Gilbert was working on fishing boats and planning a big trip overseas when she fell ill.

A CT scan in March 2018 showed she had a swelling on her thyroid.

Discover more

New Zealand

Young woman died waiting for surgery, now her family want answers

01 Jun 10:14 PM
New Zealand

Medication errors prompts call for nationwide digital system

11 Dec 07:33 PM
New Zealand

'They thought I was a junkie shopping for drugs'

02 Apr 04:00 PM
New Zealand

'Money down the drain': Medication failures costing $280 million

22 Aug 02:05 AM

The goitre became so big she had trouble breathing.

She was referred to a thyroid surgeon on May 9, but repeated delays and unread referrals pushed this out beyond the six week wait time for urgent cases.

While she waited, her condition deteriorated and a Wairoa GP became so concerned during a visit on May 14 she phoned the surgeon, who brought forward the operation to May 16.

But two days before the surgery, Arohaina was rushed to Wairoa Hospital struggling to breathe. She died a few hours later of asphyxia. The goitre had suffocated her.

A Hawke's Bay District Health Board investigation found she should have been given an immediate referral and seen within two weeks after the CT scan in March.

The Coroner said the DHB missed key warning signs.

Advertisement
Advertise with NZME.

"The Endocrine Surgical triage criteria failed to acknowledge that some non-malignant [benign] cases can be life-threatening.

"The process for obtaining a clinic appointment was cumbersome and had insufficient quality assurances and monitoring," he said.

The DHB's chief medical officer of health at the time, John Gommans, was part of a team that investigated Gilbert's death. He said they missed "several opportunities" to save her life and changes had since been made.

"We only had one surgeon with the expertise at the time and we now have two, so that allows more rapid assessments," Gommans said.

"All new referrals with Ms Gilbert's sort of problem are now triaged and seen at the very next clinic."

The DHB also did not have a good system for monitoring delays, he said.

Advertisement
Advertise with NZME.

"The one surgeon we had working was busy on call and no one else was monitoring the work that was piling up on his desk. We now have a system in place to ensure this doesn't happen again."

This included giving doctors more time to do paper work, he said.

Gilbert's death had the most impact on staff that he could remember during his 10 years as chief medical officer of health, Gommans said.

"To have a young woman in her early 20s who died when earlier intervention could have stopped that happening ... that is something none of us will ever forget."

Monehu Gilbert said the family would now like a face-to-face apology from the DHB.

The DHB was happy to offer this, Gommans said.

Advertisement
Advertise with NZME.

Gilbert said she remembers her only daughter as a hard-working, quiet and loving person.

"The thing I miss about her the most is that I haven't got any mother and daughter talk no more. We were close. It's just mother and sons talk now."

Arohaina Gilbert's family will commemorate her at an unveiling in Waikaremoana on her birthday on December 17.

- RNZ

Save

    Share this article

Latest from New Zealand

New Zealand

'Asbestos material': Fire lights up night sky in West Auckland

13 Jul 09:36 AM
Sport

Black Sox looking for eighth win at Softball World Cup

13 Jul 08:11 AM
Crime

Man jailed after forcing children to witness horrific animal cruelty

13 Jul 08:00 AM

From early mornings to easy living

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

'Asbestos material': Fire lights up night sky in West Auckland

'Asbestos material': Fire lights up night sky in West Auckland

13 Jul 09:36 AM

Fire crews were called to the scene around 7.30pm.

Black Sox looking for eighth win at Softball World Cup

Black Sox looking for eighth win at Softball World Cup

13 Jul 08:11 AM
Man jailed after forcing children to witness horrific animal cruelty

Man jailed after forcing children to witness horrific animal cruelty

13 Jul 08:00 AM
One person dead after two-car crash in Canterbury town

One person dead after two-car crash in Canterbury town

13 Jul 06:30 AM
Solar bat monitors uncover secrets of Auckland’s night sky
sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP