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That glitch aside, a report card created by the Herald for the city's train, bus and ferry networks shows patronage, reliability and punctuality have all been improving over the past few years while customer satisfaction has remained steady at about 83 per cent, which is the agency's target.
But passenger satisfaction with journeys on ferries has fallen from 90.5 per cent in December 2013 to 88.2 per cent last December.
The card uses information from Auckland Transport's monthly transport indicators.
AT Metro head Mark Lambert said: "They [users] want to get to their destination on time and they don't want to wait too long or rely on a timetable."