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Video / NZ Herald
Brand new 2024 UD Quon truck purchased for $275,278 has been in the workshop 9 times since May
Distraught owner Jagjeet Singh said he is depressed and has turned away contracts, costing him $1000 a day
Dealership UD Trucks won’t replace truck or offer refund despite the recurring fault
The owner of an earthmoving company said his business has suffered because the brand-new $275,000 truck he bought in May has already been back to the workshop nine times.
Bajwa Trucking owner-operator Jagjeet Singh said he has turned away customers and lost sleep over the ongoing issues with a fuelfilter on the truck.
“I have had sleepless nights and I’m worried about depression because of the stress of the truck.”
“It is still under warranty so I take it straight back but it has been nine times and each time I am without the truck for a couple of days.”
Jagjeet Singh said UD Truck Distribution had enough chances to repair and now it was time to replace the truck. Photo / Supplied
When the warning light flashes the truck engine vibrates and loses power intermittently, he said.
Messages viewed by the Herald show Singh had asked UD Truck Distributors numerous times for a record of work in the workshop. He said no records were ever sent.
“It wasn’t until I said I was going to have to get legal advice they said they were taking the matter seriously.”
The truck was under warranty for three years but Singh was concerned the fault would never fully be fixed.
“They have had nine chances to fix it and they still can not locate the fault so I am losing thousands of dollars each time it is in there for repair,” he said.
“I also worry about the damage the fault may be doing to the rest of the truck.”
When the warning light is on the truck's engine vibrates and loses power intermittently. Photo / Supplied
He was also concerned about what will happen when the truck was out of warranty.
Singh now wanted the truck replaced or his money back.
“If they can’t fix it and guarantee it won’t happen again the only fair thing is to replace the truck.”
After the Herald called UD Trucks, Singh received a phone call arranging a meeting. He said he was told there were options such as full repair or replacing the truck.
Jagjeet Singh bought the $275,000 UD Quon from UD Truck Distributors in Wiri in May this year. Photo / Google Earth
However, in an email to Singh the next day from general manager Colin Muir, Singh was told that replacing the truck was not yet an option.
“Please understand that both UDTD and Commercial Aftersales are committed to you and your vehicle and we will continue to review the fault you have experienced and rectify all and any faults that may occur,” Muir said in the email.
“However, there is no offer to provide you with a new truck nor any reasonable provision for this to be expected at this time.”
Muir told Singh the truck was not covered under the Consumer Guarantees Act.
Consumer NZ has confirmed this, saying business-to-business transactions were not covered by the act.
The truck was also “over and above the cost and weight limit” covered by the Motor Vehicle Disputes Tribunal, which deals with disputes up to $100,000.
