NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

March Madness led to more than 1100 Auckland bus complaints

Amelia Wade
By Amelia Wade
Political reporter·NZ Herald·
30 Apr, 2016 04:30 AM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Photo / Jason Dorday

Photo / Jason Dorday

More than 1157 complaints were made about Auckland buses being late, full, overcrowded or not showing up during March Madness.

But Auckland Transport said the report only highlights issues which are already being worked on.

After launching its Better Bus campaign urging people to voice their frustrations through a form on Generation Zero's website, the action group has released a report about the complaints.

More than 1300 forms were received but the analysis focused on the 1157 submissions received in the month of March, the busiest month of the year for public transport in Auckland.

By far the area with the most criticisms of the city's bus services was Mt Eden Rd, with 240 complaints regarding that route alone. The nine routes rounding out the top 10 were Dominion Rd, Outer Link, New North Rd, North Shore to University, Onewa Rd, Manukau Rd, Inner Link, Takapuna and Howick & Eastern.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

And the most common issue was that buses were too full to pick people up so had to drive past or the buses were seriously overcrowded, with Generation Zero receiving 694 complaints about this.

One person who complained about the 020X service from Westmere to the CBD being full said: "Everyday the standing room is full to capacity and the driver has to leave people waiting at bus stops. It's unsafe and extremely frustrating."

Another person who complained about the 881 service said: "I was cold, tired, stranded, desperate to find some way home and annoyed. If you can't provide a reliable and adequate bus service, Aucklanders will just get into their cars again. It's as simple as that."

Advertisement
Advertise with NZME.

More than 580 complaints were made about buses being late, 233 about buses never showing up and 201 about being stuck in traffic.

The Better Buses report found the time which had the most complaints was between 8 and 9am and the day with the most criticisms was Friday, March 18 with more than 160 received.

Generation Zero's Auckland director Leroy Beckett said the bus network is not coping with the current demand and so if we wanted to create a liveable low-carbon city, this has to change quickly.

"We heard from frustrated bus users all over Auckland who are sick of having buses go past full, buses leaving them stranded late at night, and buses which don't even turn up. Something has to change if public transport is to be a viable alternative."

Discover more

New Zealand

Should we ban texting while walking?

30 Apr 05:00 PM

Mr Becket said the report proposes four implementable solutions to the problems facing the network.

• Adding more double-deckers during peak hours
• Having a longer peak frequency
• Better all-day frequency
• Having more bus lanes

Auckland Transport said it welcomed the report as it highlighted some of the key initiatives already under way and issues that are already being worked on.

But general manager of AT Metro, Mark Lambert, said the report highlights the increased travel demand in March but doesn't consider the fact that Auckland Transport has to plan for all 12 months of the year.

"March Madness is an annual phenomenon which isn't unique to Auckland. During the month we carried 5.9 million bus passenger trips. March is the month each year with the highest demand on transport and other services. With the end of February it includes the start of the tertiary year, schools are back and more people are in the city following summer holidays."

Mr Lambert said Auckland Transport is part-way through a programme to roll out more than 60 double-decker buses and in the year to the end of June another 17km of bus lanes will be added.

Advertisement
Advertise with NZME.

And when the New Network is rolled out from October, there will be higher-frequency services that will operate on key corridors - either rail or high-frequency bus routes - operating seven days a week between 7am and 7pm.

Save

    Share this article

Latest from New Zealand

New Zealand

Smokefreerockquest Showquest Nelson Final

Premium
New Zealand

Court holds forestry directors accountable for environmental compliance

03 Jul 06:00 AM
New Zealand

Smokefreerockquest Bay of Plenty Regional Final

There’s more to Hawai‘i than beaches and buffets – here’s how to see it differently

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

$1 million Ferrari hits man's prized Honda Civic

$1 million Ferrari hits man's prized Honda Civic

Aldrin Mariano's 1995 Honda Civic EG8 was destroyed while parked in Newmarket in Auckland. Video / Wheel Hub NZ

Smokefreerockquest Showquest Nelson Final

Smokefreerockquest Showquest Nelson Final

Premium
Court holds forestry directors accountable for environmental compliance

Court holds forestry directors accountable for environmental compliance

03 Jul 06:00 AM
Smokefreerockquest Bay of Plenty Regional Final

Smokefreerockquest Bay of Plenty Regional Final

From early mornings to easy living
sponsored

From early mornings to easy living

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP