KEY POINTS:
Have you got young workers who roll their eyes at older colleagues, exasperated at their inability to use Microsoft Word® properly or understand the concept of blogging? Do you encounter an older generation who believe they're the only people in the room who have done a hard days
work in their life?
At this moment in time, workplaces could be employing up to four different generations under one roof. But like any good team a mix of generational workers provides a breadth of experience, drive, passion and skill sets which can be of considerable benefit to your business if managed well.
While human resources professionals have spent many hours researching various management techniques for each generation, the small business owner can have little time to implement a complex human resources strategy. Yet one of the easiest ways of understanding the needs and strengths of each generation is to simply understand that which shaped their personal development. Here's a quick insight into the defining characteristics of each generation.
The Silent Generation
1925-1942
This generation started working when managers did the thinking, employees did the work, and organisations were very hierarchical. They are respectful of authority and prefer a stable, orderly and risk free work environment.
The Silents are a generation of helpers and therefore make great role models to younger members of the workforce.
Baby Boomers
1943-1960
Baby Boomers are a dedicated and driven generation, who adhere to strong values and beliefs and are generally optimistic, despite having experienced careers with a large degree of organisational change.
Positive relationships with co-workers are important to them and they're good team builders. As an employer, it is important to present yourself as an equal to them.
Generation X
1961-1981
Generation X grew up in comparatively tough times of economic and social change. They were the first generation to experience high levels of divorce within their families. As a result they are sceptical and self-focussed at work and are determined to find a better balance in their lives than that of their parents.
Gen X prefers work environments that are steady and balanced. They prefer not to work long hours in order to keep their personal and working lives separate
Generation Y
1982-2003
Gen Y grew up in a period where technology and adult-orientated content shaped them into highly individualistic beings. Yet they require a strong degree of mentoring and guidance to point them in the right direction.
Gen Y is exceptionally tech-savvy and use technology to multi-task. They're tuned to their value in the job market, have limited loyalty to any particular employer, and insist on working in a stimulating job environment.
Some further reading:
Connecting Generations: The Sourcebook for a New Workplace - Claire Raines
When Generations Collide - Lynne C. Lancaster