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Home / New Zealand

Lotto website plagued by issues, two days after multi-million-dollar draw

NZ Herald
17 Jul, 2022 10:31 PM3 mins to read

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Lotto's website is still being plagued by issues, with frustrated users unable to check their tickets – or even log in – following Saturday night's draw.

A message on the website states the upgrade to MyLotto is complete, but the company is aware of "some intermittent errors".

"We will be working on these overnight and provide an update on 18 July," it reads.

Some Lotto users have been unable to even log in to their accounts today, getting an error message stating "sorry, something went wrong".

Lotto NZ corporate communications head Lucy Fullarton told the Herald she was aware of the issues and Lotto was working to fix them.

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"We appreciate this will have been frustrating. Our teams have been working hard to restore services, and by Monday morning we could see that many people have now accessed their tickets – but that the problems are still intermittent. We're working hard on a full resolution and will continue closely monitoring the situation."

She said she did not know exactly how many people had been impacted by the outage.

"Some issues were widespread early in the day yesterday, and others limited to small groups of players or for short periods of time during the day."

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In response to ire from customers, Lotto put a statement on its website, explaining why the choice to update on draw night was made.

"We did this for a couple of reasons; this is when all ticket processing for a draw is completed and we don't have a mix of players buying or checking tickets to make the move to the new system easier. It also gives us maximum time to make sure everything is working well before the next Lotto draw."

Saturday's jackpot was $10 million and was not struck.

The numbers in the draw were 31, 3, 18, 34, 16, and 30. The Powerball was 8 and the Bonus Ball 17. The Strike numbers were 31, 3, 18 and 34.

Powerball was not struck so will roll over to Wednesday night, where the jackpot will be $12 million.

First Division was struck, with three lucky Lotto players each winning $333,333. The winning tickets were all sold on MyLotto to players from Auckland, Nelson and Canterbury.

Strike has also rolled over and will be $300,000 on Wednesday night.

The Herald has contacted Lotto for further comment.

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