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Home / New Zealand

Local sees WINZ details in new privacy breach

By Tessa Johnstone and APNZ
Wairarapa Times-Age·
24 Oct, 2012 08:05 PM3 mins to read

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Work and Income New Zealand has been embroiled in another privacy breach after paperwork with clients' personal details was given to a Masterton woman.

Sensitive papers containing the personal details of clients were used as scrap paper, including a hand-written note between staff.

Head of Work and Income (WINZ) Debbie Power called the incident "completely unacceptable". "From what we understand, a staff member appears to have handwritten on a piece of paper without checking what was on the other side of the paper.

"We do not recycle documents as scrap paper.

"There is process for the secure disposal of these types of documents. The process was not followed in this case."

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She said the incident appeared to be a case of human error and poor judgement, and would be addressed with staff and appropriate action taken.

All WINZ offices contain locked, secure disposal bins for the destruction of personal information but procedure was not followed in this case.

Social Development Minister Paula Bennett said it sounded like a case of human error.

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"You always hope something like this won't happen so it's disappointing when it does."

The clients involved in the latest leak were being contacted, and the Privacy Commissioner's office was being notified.

The Privacy Commissioner's office confirmed it received notification of the breach.

Wairarapa Advocate Service co-ordinator Trevor Mackiewicz said he thought the recent security breaches were unacceptable.

"It's a concerning thing if something happened because we want to know how it happened and why. It can be distressing on the clients who get the information and those clients who had their information given."

Mr Mackiewicz said he did not think this kind of privacy breach was a common occurrence, but had managed one case in which a client alleged a case manager was giving confidential information to the client's partner.

He has recently noted concerns from clients about the layout of the office as well, which some felt was not private enough and they worried others were hearing personal information.

The Masterton-based advocacy service has worked with about 65 Work and Income clients since it set up in January this year, and fields queries from up to 65 people a month.

The latest privacy blunder follows the Ministry of Social Development closing self-service kiosks at WINZ offices across New Zealand after blogger Keith Ng revealed he was able to access thousands of private files on ministry servers.

An independent inquiry will look at how the breach occurred and what can be done to prevent another one.

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