NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Landlord ordered to pay almost $6000 to tenants evicted after mould, damp complaints

By Meghan Lawrence
Meghan Lawrence is a reporter for the New Zealand Herald·NZ Herald·
17 Sep, 2019 06:44 AM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Two lots of tenants have been evicted from the same rental property on Hillsview Cres in Taumarunui after complaining about mould and dampness. Photo / Supplied

Two lots of tenants have been evicted from the same rental property on Hillsview Cres in Taumarunui after complaining about mould and dampness. Photo / Supplied

A Taumarunui landlord has been ordered to pay almost $6000 to tenants from two separate tenancies after evicting them both when they complained about mould.

The decision comes after the three tenants spoke to the Herald in July about their plight in the Hillsview Cres rental - which was described as cold, damp and riddled with mould.

Previous tenant Jazmin Thomsen was served a 90-day eviction notice after complaining to the property manager and requesting a health and safety inspection from the local council.

She later found out she was the second tenant in 18 months to be evicted after raising concerns about the property.

Previous tenants Kelly Lunam and Glynn Redshaw confirmed they'd faced similar issues there between December 2014 and March last year.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The couple were served a 90-day eviction notice in January last year after they complained about the lack of insulation and heating.

Behind peeling wallpaper, Jazmin Thomsen discovered a think layer of black and white mould. Photo / Supplied
Behind peeling wallpaper, Jazmin Thomsen discovered a think layer of black and white mould. Photo / Supplied

After being contacted by Thomsen, the couple visited the property and were shocked at what they found.

"They threw us out so they could renovate the place, and all they've done is cut down a couple of trees, painted one window sill and installed insulation," Lunam said.

Advertisement
Advertise with NZME.

"We have photos they took in the inspections while we were there, and the issues are still exactly the same, like rotten spouting, no sealant around the bath, and no source of heating.

"Now they are trying to say it's a recent damp issue, but we asked them about it every time we had a house inspection, which was like every three months."

Thomsen said she was "pissed off" that she'd been allowed to move into a house that both the owners and property managers knew, or should have known, wasn't healthy.

Both parties took the matter to the Tenancy Tribunal.

Discover more

New Zealand

Mould and damp: Tenants evicted after complaining

30 Jul 06:03 AM
New Zealand

Cat-astrophe: Feline loving couple with 20 moggies booted from rental

22 Aug 09:03 AM
New Zealand

Tenant had to sleep in hallway after landlord failed to provide keys

23 Aug 12:13 AM
Opinion

Rental shake-up: Will owners have to endure bad tenants?

25 Aug 05:00 PM
Water damage to the walls shown during Glynn Redshaw and Kelly Lunam's tenancy in 2017, and Jazmin Thomsen's in 2019. Photos / Supplied
Water damage to the walls shown during Glynn Redshaw and Kelly Lunam's tenancy in 2017, and Jazmin Thomsen's in 2019. Photos / Supplied

The Tenancy Tribunal decisions, released this week, found the landlord - Talk Property Ltd, trading as Harcourts Taumarunui - breached its obligation to provide and maintain the premises in a reasonable state of repair.

In regards to Lunam and Redshaw's tenancy, the report noted key factors as broken spouting, a damaged bath, water-damaged wall paper, and water staining on the ceiling.The order said comparative photographs of the premises showed the same issues during the two tenancies.

"Before having met each other or brought these applications these tenants and Thomsen reported exactly the same issues with cold, dampness and mould at the premises," the report said.

"That suggests to me that the accumulation and growth of mould in the premises was more than as a result the tenants' failure to keep the family premises reasonably clean and tidy."

A broken down pipe at the property has also remained unfixed during the span of both tenancies. Photos / Supplied
A broken down pipe at the property has also remained unfixed during the span of both tenancies. Photos / Supplied

In regards to Thomsen's tenancy, the tenancy adjudicator also noted:

"The evidence satisfies me that the landlord has breached this obligation. The premises did not have a working shower at the start of the tenancy. The bedroom curtains were clearly inadequate, the concrete steps presented a safety hazard and the premises were badly affected by damp and mould," B. King said.

Advertisement
Advertise with NZME.

The report also ruled there was no evidence of any significant remediation work having been done between the two tenancies.

During Thomsen's tenancy, a health and safety inspection was done by the Ruapehu District Council.

Evidence provided to the tribunal by environmental health officer Phoebe Harrison found the mould "was more likely than not [caused by] building dampness issues rather than inadequate ventilation or cleaning of the premises".

Provided with this evidence, tenancy adjudicator King said, "Finally, and fundamentally, the tenants lived in the premises on a day-today basis and have given evidence about the extent and effect of the damp and mould inside the premises and of the steps they took to remediate it.

"I have no reason to disbelieve their evidence which if true suggests problems with moisture in the premises or beyond what they as tenants should be responsible for dealing with."

Soon after moving in Jazmin Thomsen discovered the curtains were covered in mould and smelled like 'musty cat pee'. Photo / Supplied
Soon after moving in Jazmin Thomsen discovered the curtains were covered in mould and smelled like 'musty cat pee'. Photo / Supplied

King said the tenants were entitled to compensation "for having to live in premises affected by issues which were not their responsibility", and "conditions that were unsatisfactory".

Advertisement
Advertise with NZME.

"The effect on the tenant is apparent . . . and clearly there is a public interest, recognised and now legislated for in the healthy homes standards, in ensuring landlords provide tenants with homes that are healthy and safe to live in," King said.

In regards to Thomsen's tenancy, the tribunal also considered whether the landlord serving her with 90-day notice was retaliatory.

For a notice to be declared retaliatory, the tenant must prove that in terminating the tenancy, the landlord was motivated wholly or partly by the tenant exercising a right under the tenancy agreement or any legislation, or by any complaint against the landlord.

"When considering the chain of events and the landlord's assertion in the notice that the damp issues at the premises were recently identified when those issues had been apparent for some time, I am satisfied on balance that the 90-day notice was motivated, at least in part, by the tenant raising issues about the condition of the premises. It is therefore retaliatory and unlawful," the report said.

At the end of the hearings, Harcourts Taumarunui was ordered to pay Thomsen a total of $4220 in compensation and exemplary damages.

The landlord was also ordered to pay Lunam and Redshaw $1650 in compensation and exemplary damages.

Advertisement
Advertise with NZME.
Save

    Share this article

Latest from New Zealand

New Zealand

Lawyer challenges 'plain wrong decision' in Jago's sexual abuse case

17 Jun 09:20 AM
New Zealand

Watch: Inside look after fire engulfs Auckland supermarket

17 Jun 08:15 AM
New Zealand|crime

Fit of rage: Man injures seven people in attack on partner, kids and neighbours

17 Jun 08:00 AM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Lawyer challenges 'plain wrong decision' in Jago's sexual abuse case

Lawyer challenges 'plain wrong decision' in Jago's sexual abuse case

17 Jun 09:20 AM

Former Act president's lawyer claims sentence was too harsh, calls for home detention.

Watch: Inside look after fire engulfs Auckland supermarket

Watch: Inside look after fire engulfs Auckland supermarket

17 Jun 08:15 AM
Fit of rage: Man injures seven people in attack on partner, kids and neighbours

Fit of rage: Man injures seven people in attack on partner, kids and neighbours

17 Jun 08:00 AM
Inside look: Damage revealed after fire engulfs Auckland supermarket

Inside look: Damage revealed after fire engulfs Auckland supermarket

Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP