Hartley says the company is waiting for the correct doctors and nurses to accompany his wife.
It's expected to cost $170,000 to fly her home.
Hartley fell ill at the start of this month while holidaying in Bali and was eventually placed in an induced coma on August 15.
Her family created a Givealittle page to help cover the enormous hospital bills stacking up after their insurance company refused to pay. By today it has raised $237,000.
Prime Minister Jacinda Ardern said yesterday the situation was "deeply distressing" and was a case where their insurance company should step up.
Hartley's claim had been refused because her illness related to a pre-existing condition.
"I can only imagine that kind of situation, I know the MFAT team on the ground are doing what they can," Ardern said.
"Ultimately, what we hope is in these cases that insurers really step in and assist families when they have situations like this", Ardern said.