NZ Herald
  • Home
  • Latest news
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather forecasts

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
    • The Great NZ Road Trip
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
    • Cooking the Books
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • What the Actual
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Kiwi families seek budgeting advice in record numbers

By Lydia Anderson
APNZ·
20 Sep, 2013 02:59 AM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Desperate Kiwi families are flooding budgeting services and help lines in record numbers, putting pressure on volunteer-run organisations.

The past two weeks have been the busiest in history for calls to the Federation of Family Budgeting Services' free helpline, with 300 callers being managed by the Federation's single help line budget adviser in the last fortnight alone.

Chief executive Raewyn Fox said in 2009 it took two months to get that many callers.

"Up until 2009 our budgeting services saw about 30,000 client families a year, in total, and this was pretty steady. Since then our numbers have skyrocketed and we're now handling over 50,000 client cases a year.

"This places significant pressure on our services and we've had to adjust the way we work to manage the influx," she said.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The Federation is the professional body for budgeting services, with 166 member organisations across New Zealand.

Their latest statistics show budget advisers offer almost 500,000 hours of budgeting advice in a year, about 580 hours per adviser, or 11 hours a week.

Ms Fox said when a budgeting client walks into a budgeting service, they usually had around $20,500 in debt, of which $3700 was overdue.

Advertisement
Advertise with NZME.

"It's the overdue debt that is usually the impetus for them to visit our budgeting service; a nasty letter from a creditor, the power has been cut off, or the repo man is knocking on the door.

"We can usually address the crisis debt first, before helping the client make a plan to avoid getting back into the same situation again."

The Federation allocates client debt into any of 11 categories.

Clients owed the most to mortgages ($150 million), government departments ($64 million), finance company loans ($61 million) and bank loans ($48 million).

Discover more

New Zealand|education

Use of child IDs referred to watchdog

30 Sep 04:30 PM

The rapid increase in client figures could partly be explained by the global economic recession, but was also the result of the Future Focus legislation from Work and Income requiring some beneficiaries to complete a budgeting activity, Ms Fox said.

"We have been trying to work with Work and Income to manage this, but we're pleased [Social Development] Minister [Paula] Bennett announced a review of the way budgeting services are funded.

"We expect the Ministry of Social Development (who part-funds budgeting services) will consider the massive influx of Work and Income clients as part of their review.''

Ms Fox said little disasters such as a car or fridge breaking down, or having to buy new school shoes, could increase debt levels quickly.

"Sometimes you make the decision to pay the person that's threatening you the most first, which might not have actually been the most important thing to pay but you have to get people off your back, you have to have coping mechanisms."

Although clients were seeking help earlier than in the past, meaning their debt levels were lower, people now faced tougher financial circumstances, Ms Fox said.

Advertisement
Advertise with NZME.

"The basic outgoings of rent, power, food, petrol have risen...and people's wages just haven't risen.

"There's actually no money to address the arrears.

"The common thing that we really see is people that pay what they really have to pay [each week] and they've only got $50 left to feed a family of four."

Client demographics were also changing, with families who had gone from two reasonable incomes to one because of redundancies, or workers who faced a reduction in overtime hours.

"We're hearing people saying, 'I've never actually had to rely on a foodbank before and it's really uncomfortable having to do that'."

The worst affected areas were South Auckland and the Far North, due to the extreme levels of poverty.

Advertisement
Advertise with NZME.

Third-tier lending, pay day lenders and people with English as a second language getting into trouble with confusing credit contracts were common in South Auckland, while the Far North was "a very depressed area" with high rates of unemployment.

The 2010 Future Focus legislation meant beneficiaries accessing multiple special needs grants had to undertake budgeting, often through the Federation's service, which "blew our numbers out of the water", Ms Fox said.

The Federation received funding from the Community Response Fund, set up during the recession, but that money ran out in June this year.

Ms Fox said Minister Bennett then distributed a one-off $1.5 million injection into budgeting services for the coming year, however it was not enough to maintain services with continued high client numbers.

"On a national budget we've got just enough to maintain what we've got for this year.

"In the local areas we have got some of our local members having to cut back a bit because there's not enough money."

Advertisement
Advertise with NZME.

She admitted having one budgeting adviser on the national helpline was not enough "but that's all the money we've got".

Social Development Minister Paula Bennett said she was aware of the demand for budgeting services.

"That's why we boosted funding with an extra $1.5 million in the last Budget.

"The current review of budgeting services will provide a clear picture of the spread of services and where any gaps are so we can address those."

Save

    Share this article

Latest from New Zealand

New Zealand

Afternoon quiz: In August 2022, what happened to author Salman Rushdie?

17 May 03:00 AM
New Zealand

'Bittersweet' departure from mouldy home for mother whose baby died at the property

17 May 03:00 AM
Politics

Andrew Little formally launches mayoralty campaign

17 May 02:30 AM

The Hire A Hubby hero turning handyman stereotypes on their head

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Afternoon quiz: In August 2022, what happened to author Salman Rushdie?

Afternoon quiz: In August 2022, what happened to author Salman Rushdie?

17 May 03:00 AM

Test your knowledge with the Herald's afternoon quiz.

'Bittersweet' departure from mouldy home for mother whose baby died at the property

'Bittersweet' departure from mouldy home for mother whose baby died at the property

17 May 03:00 AM
Andrew Little formally launches mayoralty campaign

Andrew Little formally launches mayoralty campaign

17 May 02:30 AM
Weather onslaught: Rain, damaging gales, thunderstorms to sweep over NZ

Weather onslaught: Rain, damaging gales, thunderstorms to sweep over NZ

17 May 02:21 AM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • What the Actual
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven CarGuide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP