NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

John Roughan: Privacy the year's big trivial story

John Roughan
By John Roughan
Opinion Writer·NZ Herald·
21 Dec, 2012 04:30 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Privacy Commissioner Marie Shroff treated an ACC email accident much too seriously. Photo / Kenny Rodger

Privacy Commissioner Marie Shroff treated an ACC email accident much too seriously. Photo / Kenny Rodger

John Roughan
Opinion by John Roughan
Former editorial writer and columnist, NZ Herald
Learn more
ACC data leak turned out to contain nothing personal.

Among the Christmas cards I get at work there is always one from the Privacy Commissioner, Marie Shroff. Invariably it contains a good visual gag.

This year's features a Slane cartoon of a boy stuck with his head and upper body in a Dutch dyke and a passer-by explains to another, "The leak was worse than first thought".

I hope the irony was intended, because it's time to acknowledge that the biggest leak of the year, the one that the news kept calling a "massive privacy breach" which the commissioner had to investigate, turned out not to be very big at all.

It sounded serious when it was first reported that the personal details of thousands of ACC claimants had been accidentally emailed to one unnamed claimant.Among them were said to be victims of sexual offences.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Then someone on the side of ACC leaked back, naming the recipient and letting it be known she had turned up with a supporter, none other than National insider Michelle Boag, for a meeting where it was pointedly mentioned to her claim handlers that she was holding information she shouldn't have.

After that, the story took off in all directions, not all of them connected to the email accident. Nick Smith had to resign, there was palace intrigue over who leaked a memo from Boag to ACC minister, Judith Collins, who sued two MPs for suggesting it was her.

Grimly, she replaced ACC's chairman, deputy chairman, four board members and the chief executive.

Meanwhile, Labour and the Greens made a sustained attack on ACC's "culture", not just its carelessness with email but its determination to check all claims rigorously and get the injured back to work quickly.

The story took on so many dimensions and ran for so long that the Privacy Commissioner's investigation of the original data leak became little more than a footnote.

But there was nothing minimal about her investigation. She appointed an independent review team of KPMG business consultants and a Melbourne company, Information Integrity Solutions Ltd, who together really went to town.

Discover more

New Zealand|crime

ACC: We can't rule out breaches

28 Oct 04:30 PM
Business

6300 caught in IRD privacy breaches

28 Oct 05:44 PM
Business

Dunne 'must front up' over breaches

29 Nov 04:47 AM
Opinion

Privacy rights less secure than you think

18 Dec 04:30 PM

From April to August they travelled the country, conducting by their own account more than 150 interviews at ACC's head office, its sensitive claims unit, six branch offices and two service centres.

They went far beyond "client facing" staff to talk to the myriad sections of the corporation that have to see claimants' confidential information: researchers, lawyers, risk assessors, injury prevention officers, assurance services, business intelligence, actuarial people, plus the complaints investigation team.

Advertisement
Advertise with NZME.

They talked to "external stakeholders": claimants, their advocates and associates, holding a workshop with some of them. They performed "walk-throughs" of the corporation's email handling habits, compared its information security practices with those of some other organisations, and much, much more.

By the time they presented the Privacy Commissioner with their report, the country was sick of the subject and hardly anybody read it.

It ran to 102 pages. You had to read to page 99 to discover exactly what sort of confidential client information had escaped.

But finally, in the fifth appendix, there it was: a sample of the fabled spreadsheet of "personal" data. It consisted of four tables listing claimants' names (removed for the report), their claim numbers, review numbers, branch, lodgement dates, issue codes, decision dates and the like.

That was it. That is all there was.

There was nothing that could be of the slightest use or interest to anyone outside ACC. No personal details alongside the names, no injury information, nothing.

Advertisement
Advertise with NZME.

That is what all the fuss had been about.

The thing that disappointed me was that so many people had known all along that the "massive privacy breach" amounted to nothing more than this. Investigative reporters, the Privacy Commissioner, her Independent Review Team, all would have discovered the contents of the spreadsheet very quickly.

None blew the whistle. No reports that I saw looked critically at the facts at the heart of a story that kept on growing and giving. The Privacy Commissioner did not say something to restore a sense of proportion. The review team, no doubt well paid, went about its investigation as though there was a serious problem.

An accident had happened. An ACC rehabilitation officer had a monthly sheet of case reviews on his screen when he decided to respond to an email. He dragged the data aside, clicked a wrong button and unwittingly attached it to the return email.

Computers are a minefield for privacy. Accidents will happen, despite all the procedures the commissioner's expert team has laid down. It happened to Social Welfare kiosks a short time later.

If the data is as indecipherable as that ACC released, it won't matter in the slightest. It was the trivial story of the year.

Advertisement
Advertise with NZME.

*I am taking a two-week holiday. Happy Christmas.

Save

    Share this article

Latest from New Zealand

New Zealand

50-year secret unveiled: Gardener who murdered pensioner had killed before

16 Jun 05:01 AM
New Zealand

Napier's only surviving CBD pharmacy raided for third time in 10 weeks - again for perfumes

16 Jun 03:39 AM
New Zealand

Why Matariki has become one of NZ's most meaningful public holidays

16 Jun 03:37 AM

The woman behind NZ’s first PAK’nSAVE

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

50-year secret unveiled: Gardener who murdered pensioner had killed before

50-year secret unveiled: Gardener who murdered pensioner had killed before

16 Jun 05:01 AM

Elliot Cameron killed his brother in 1975, but his past was suppressed until now.

Napier's only surviving CBD pharmacy raided for third time in 10 weeks - again for perfumes

Napier's only surviving CBD pharmacy raided for third time in 10 weeks - again for perfumes

16 Jun 03:39 AM
Why Matariki has become one of NZ's most meaningful public holidays

Why Matariki has become one of NZ's most meaningful public holidays

16 Jun 03:37 AM
Pharmac makes funding U-turn over patches for menopause treatment

Pharmac makes funding U-turn over patches for menopause treatment

16 Jun 03:05 AM
How one volunteer makes people feel seen
sponsored

How one volunteer makes people feel seen

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP