NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

History books rather than the headlines: Ombudsman launches investigation into OIA delays

Rachel Maher
By Rachel Maher
Multimedia Journalist·NZ Herald·
5 Dec, 2022 06:39 AM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Chief Ombudsman Peter Boshier. Photo / NZME

Chief Ombudsman Peter Boshier. Photo / NZME

Chief Ombudsman Peter Boshier is launching a new investigation after multiple claims that agencies are taking too long to respond to Official Information Act (OIA) requests.

This comes just two months after Boshier found that spin doctors at government departments appear to be flouting the law when failing to answer questions from journalists.

Also in his September report named “Ready or not”, Boshier raised concerns about gaps across 12 government agencies examined for compliance, with the review finding flaws in record-keeping systems and several agencies breaching the Public Records Act.

“Ready or not? gave me a really good indication of what is happening out there. I want to lift the rock to see what is underneath,” Boshier said.

“Since releasing Ready Or not? I have met with a number of groups - including journalists - to discuss my findings.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

“They have told me agencies can be frustratingly slow at making decisions.”

Boshier is now worried delays are leading to the perception - especially among journalists - that the OIA is being used as a bureaucratic tool to stifle the flow of information.

“The OIA exists to promote transparency and accountability and to enable the public to participate in Government decision-making. It requires agencies to make decisions on requests for information as soon as reasonably practicable,” Boshier said.

Advertisement
Advertise with NZME.

For journalists, delays in replying to requests meant information felt more appropriate for history books rather than the headlines, Boshier claimed.

The public, therefore, has limited opportunity to participate or influence officials and decision-makers.

Boshier’s investigation will determine whether there is substance to the news media’s perceptions and, if so, why these practices and behaviours are occurring.

“I also want to check that any plans for proactive release aren’t being used unreasonably to decline or delay requests,” Boshier said.

“Both journalists and politicians are complaining they are waiting months for the agencies to finally get around to releasing the information and then they’re quietly putting it up on their websites without informing the original requesters.

“Finally, I’ll be looking at how urgent requests are treated, the involvement of agencies’ media teams, and agencies’ leadership and culture, decision-making and record-keeping.”

He hopes his investigation will be completed by the end of 2024.

When questioned by reporters about ministers’ slow response times earlier today, Prime Minister Jacinda Ardern said she was under the impression they fulfil their “legal obligation” and defended her Government’s record.

Ardern said more than 20,000 requests had been made in six months and some were conspiracy theories, which she noted wasted time.

When Labour came to power in 2017, one of its main campaign points was its promise to be the most honest and transparent Government New Zealand had ever seen.

Advertisement
Advertise with NZME.

However, Boshier said his earlier report also revealed some agencies routinely send departmental OIA responses to ministers up to five days before it goes to the requester, even if it is just as a heads-up.

“This not only takes time but can also lead to suspicion of political interference,” Boshier said

“This, in turn, can undermine public trust and confidence in Government.”

Boshier also said adherence to the letter and spirit of the OIA is especially important in an election year to ensure an informed electorate.

“If there is any ministerial interference, gaming or unnecessary consultations or sign-offs taking place, especially for what could be described as high-risk or sensitive requests, this needs to be stopped,” Boshier said

“The public has a right to be informed and not kept in the dark until the last minute, especially in an election year.”

Advertisement
Advertise with NZME.

Boshier will be investigating seven agencies that have a mix of functions representing a cross-section of the public sector.

These are:

  • Te Whatu Ora | Health New Zealand
  • Pharmaceutical Management Agency | Te Pātaka Whaioranga (Pharmac)
  • Kainga Ora | Homes and Communities
  • Department of Internal Affairs | Te Tari Taiwhenua (DIA)
  • The Treasury | Te Tai Ōhanga
  • Department of the Prime Minister and Cabinet | Te Tari O Te Pirimia Me Te Komiti Matua
  • Transpower.

Boshier also said he wants to hear from former and current public servants as well as from requesters if they have information that may help his investigation.

Save

    Share this article

Latest from New Zealand

New Zealand

Coldest morning of the year hits Hawke's Bay, just in time for Matariki

19 Jun 12:19 AM
Premium
OpinionUpdated

Wendy R. London: The perfect storm facing our cruise industry

19 Jun 12:17 AM
New ZealandUpdated

League player's preventable death prompts coroner's warning of 'run it straight' trend

18 Jun 11:35 PM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Man dies after hit-and-run; police release new images of suspect

Man dies after hit-and-run; police release new images of suspect

19 Jun 12:37 AM

A motorcyclist overtook a car and struck Paige Johnson on a pedestrian crossing.

Coldest morning of the year hits Hawke's Bay, just in time for Matariki

Coldest morning of the year hits Hawke's Bay, just in time for Matariki

19 Jun 12:19 AM
Premium
Wendy R. London: The perfect storm facing our cruise industry

Wendy R. London: The perfect storm facing our cruise industry

19 Jun 12:17 AM
League player's preventable death prompts coroner's warning of 'run it straight' trend

League player's preventable death prompts coroner's warning of 'run it straight' trend

18 Jun 11:35 PM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP