NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

'He doesn't care': Auckland landlord's rental used as destructive party house enrages Mt Albert neighbours

Tom Dillane
By Tom Dillane
Reporter/Deputy Head of News·NZ Herald·
11 Oct, 2019 04:00 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Multiple windows were smashed in a Phyllis St property, Mt Albert, rented out via Booking.com last night

Multiple windows were smashed in a Phyllis St property, Mt Albert, rented out via Booking.com last night

Residents along a once sleepy Auckland street are at their wits' end with a landlord they say "doesn't care" who he rents to - after a third destructive party in weeks.

Overnight Thursday, a wild party in Phyllis St, Mt Albert, was broken up by police after a "bunch of youngsters carrying booze on their shoulders" smashed in a garage door, broke windows and disrupted neighbours into the early hours of Friday morning, shouting in the street.

Police said they attended a Phyllis St address about 12.30am on Friday morning after a number of reports of disorder. A witness at the scene said three people in their 20s were taken into police cars.

The now "trashed" house on Phyllis St is directly next door to a property where a two-week block of parties were held night after night in September - ending in mass destruction to residents cars parked along the street.

READ MORE:
• Mt Albert weekend rental causes chaos with out-of-control parties on 'quiet' street
• Mother, child stuck in crowded Queenstown party flat as city's rental crisis widens
• Landlord lobby groups and the National Party say new rental requirements will force rent up
• Bridal party shocked to find hidden camera in West Auckland rental

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Aucklander Quan Shu owns both Phyllis St properties and rents them out on short-term rental site Booking.com.

However, Shu says he is equally frustrated with the repeated damage to his property and is looking into ways to permanently stop it happening.

"Of course we care. We use famous platforms [to rent] in Booking.com, Airbnb," Shu said.

Advertisement
Advertise with NZME.

"But the problem is they book in as one, two, three people, but at late night more people come.

"Of course we care, if we have a bad tenant who damages things, eventually we are the victim. We just need to find a better solution to control this situation."

​

However, a neighbour who wishes not to be named said Shu did not do his due diligence in checking if those he rented to online were reliable.

Discover more

New Zealand|politics

Airbnb owners can rake in $80k a year

03 Aug 05:00 PM
New Zealand

'Disgusted': Airbnb trashed by Aussies on Bledisloe night

26 Aug 05:20 AM
New Zealand

College kids book luxury Airbnb for party of 300

31 Aug 05:00 PM
Investment

'If you complain, you won't be able to rent a property again'

07 Oct 02:01 AM

"We spoke to the owner last time he was here and we told him you've got to do some background checks on these people, and you've got to find what their intentions are," the neighbour said.

"He was all apologetic, but at the end of the day it doesn't feel like they filter the people they rent it to.

"He said he'll investigate, but he doesn't care.

"Last time my car's windows got smashed. There's definitely a group of people that know that these houses are available and they're getting away with throwing these parties."

Police said they attended a Phyllis St address around 12:30am this morning after a number of reports of disorder.
Police said they attended a Phyllis St address around 12:30am this morning after a number of reports of disorder.
Shu said Booking.com helped with the repair costs from the parties in September that culminated with 300 people in one of his rentals smashing all the cars windows in the street.
Shu said Booking.com helped with the repair costs from the parties in September that culminated with 300 people in one of his rentals smashing all the cars windows in the street.

The neighbour said it was evident straight away a wild party was on the cards on Thursday night in Phyllis St.

"I was walking my dog last night and I saw a bunch of youngsters carrying booze on their shoulders, like boxes and boxes of alcohol heading into the house, and I thought, here we go again," he said.

Advertisement
Advertise with NZME.

Shu told the Herald the situation was "entirely out of our control" because there had only ever been single people booking and checking into his two Phyllis St properties on Booking.com.

"In our policy we say no parties. It's just entirely out of our control. We'd love to work out a better way to prevent this in the future," he said.

A bashed in garage door following the Phyllis St, Mt Albert, party last night.
A bashed in garage door following the Phyllis St, Mt Albert, party last night.

Shu said he pocketed the $300 damage deposit from the short-term tenants who trashed his property in September, and he has made an application to Booking.com for "few thousand" more in repair costs.

However, Shu says he has not had a reply from Booking.com on this September claim.

He also plans on making a damage claim to Booking.com for last night's party, but is still calculating the damage.

"It's our long-term investment rental property, but what's happening surprises me," Shu said.

Advertisement
Advertise with NZME.

"We certainly can not afford for these type of things to happen again. We talked to a number of people on how to control this.

"There's really big damage to us and we're just trying to find a better way to prevent this happening again."

A Phyllis St resident's car was one of many smashed in a September party.
A Phyllis St resident's car was one of many smashed in a September party.

The Phyllis St neighbour said Shu's property was in a deplorable state after the party.

"The place was trashed. Vandalism, it's crazy," he said.

"You can see from the outside the windows were smashed. Everything inside, the heaters that were attached to the wall were destroyed, there was shattered glass all over the house, all around it."

A single mother along the street told the Herald in September the "family-orientated" community that has lots of kids living on the street has never had issues like this since she has lived there for almost two years.

Advertisement
Advertise with NZME.
Save

    Share this article

Latest from New Zealand

New Zealand

Watch: Inside look after fire engulfs Auckland supermarket

17 Jun 08:15 AM
New Zealand|crimeUpdated

Fit of rage: Man injures seven people in attack on partner, kids and neighbours

17 Jun 08:00 AM
New Zealand

Inside look: Damage revealed after fire engulfs Auckland supermarket

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Watch: Inside look after fire engulfs Auckland supermarket

Watch: Inside look after fire engulfs Auckland supermarket

17 Jun 08:15 AM

At its peak, 20 fire engines were on-site battling the blaze.

Fit of rage: Man injures seven people in attack on partner, kids and neighbours

Fit of rage: Man injures seven people in attack on partner, kids and neighbours

17 Jun 08:00 AM
Inside look: Damage revealed after fire engulfs Auckland supermarket

Inside look: Damage revealed after fire engulfs Auckland supermarket

Watch: Fire at Akl supermarket under control but still burning

Watch: Fire at Akl supermarket under control but still burning

17 Jun 07:18 AM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP