"I would like to extend my sincere apology to both people who were removed last night in this incident. And to all those who were offended by this,'' she wrote.
"When I heard of this, I was quick to talk to the bouncer involved and of course allowed the guy back in. The opinions and views of any of the staff are not in direct relation to the opinions and views of our establishment, please do not allow this to taint your opinion of Malbas itself. Please take my word that this matter will not be ignored."
Letizia said they held no malice against the bar's manager. "She was great, the situation would have been a lot worse if she wasn't there. But what the bouncers did is not right and we were all pretty disgusted."
Jeanette Swift of Hospitality NZ said venues had a right to tell anyone they're not allowed in their premises, except when it breached the Human Rights Act.
"In terms of legislation, venues do have a right to tell anyone that they're not allowed in the premise. But they can't break the act. So they can't say 'you can't come in because you're gay, or black, or a girl'."