"Most of the game we watched through the glass. I might as well have stayed at home and watched it on TV - it would've been better. I actually watched the game on TV the next day because I couldn't concentrate before, having to move around every time the ball moved down the field."
Another fan several rows behind Mr Annan said they also had an obstructed view at times and had to look sideways to get a clear view.
Mr Annan and his wife were seated on the South Stand, in section 634 in seats K21 and K22.
He took photos of the railing and glass panel which sits immediately above the entrance to the stand as a safety measure.
Organisers have been unapologetic. Eden Park Trust marketing spokeswoman Tracy Morgan said the design met health and safety requirements.
When asked whether there might be any moves to remove or adjust the panels and railing so fans could get an unobstructed view of a game, she said that no changes were planned.
Mr Annan has complained to Ticketmaster, where he bought the tickets, saying there should at least have been a warning that the seat had an obstructed view.
"We thought to pay a bit extra and get some good seats ... You expect to go to a game of rugby and get a view of the ground.
"And when you pay $160 for a ticket you expect to watch the game in a prime seat with a good view."
Ticketmaster did not respond to phone calls yesterday.