But she praised the kindness of those rallying to make everyone as safe as possible.
"It was very comfortable and people were very helpful," Roters said.
Meanwhile her two daughters were treating it as a huge adventure.
Youngest daughter Megan, 8, had been studying natural disasters at her Manchester school and had been excited to see first-hand a volcanic landscape.
"We thought we were coming to see volcanoes but got a bit more than we expected," said Sally Roters.
Said 12-year-old Olivia: "It was exciting because I haven't been in a tropical storm before."
Now plans for the rest of their holiday which is due to end next week were up in the air.
"We're just waiting to hear about the roads. A lot of the roads of are blocked and there's no electricity in the town. We're waiting to hear if we can go back to the campground or if we need to leave. "