Eagle Air management was in Masterton this week to assure its regular travellers that it's here for the long haul.
General manager Carrie Hurihanganui told an audience at the Copthorne Hotel & Resort Solway Park, Masterton, on Monday night that despite recent challenges, the company had no intention of cuttingits service.
The Eagle Air Masterton to Auckland service runs six times per week and in recent months has cancelled several services.
Ms Hurihanganui acknowledged there had been a reasonable amount of flight disruption, particularly in August when a hairline crack was found in one of its Beech 1900D aircraft and it grounded all 18 in its fleet.
The company will always be conservative around safety, she said.
After the cancellations some Masterton travellers thought it was "the beginning of the end of our service in Masterton", she said but this was not the case.
