"It is a hugely inconvenient time of year for this type of fault to occur and we are doing everything we can to re-accommodate our freight customers and passengers as quickly as possible," he said.
Menzies said as many customers as possible are being rescheduled on to alternative sailings and anyone that wants a refund will receive one.
"We do understand some of our customer's holiday plans have been affected and we apologise for this but unfortunately, with large vessels, sometimes this type of engineering issue can occur," he said.
KiwiRail's Interislander ferry service is running as scheduled.