NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Deborah Hill Cone: Can something positive come out of Jami-Lee Ross mess?

By Deborah Hill Cone
NZ Herald·
28 Oct, 2018 04:00 PM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

We are starting to question how much we can reasonably tolerate in toxic workplaces.

We are starting to question how much we can reasonably tolerate in toxic workplaces.

Opinion by Deborah Hill ConeLearn more

COMMENT

You know those novelty coffee mugs that say, "You don't have to be crazy to work here, but it helps"? Perhaps it's time to throw them out.

The Jami-Lee Ross saga was a cringey debacle for everyone concerned but it may have left us with one useful outcome. It seems we are starting to question how much we can reasonably tolerate in toxic workplaces.

In our "what are ya?" culture it used to be a badge of honour how much you could put up with. If you work in a high-pressure environment and you're not coping it's your fault. You're too sensitive, a snowflake. You need to harden up, get some grit.

Now that we are a smidgen more enlightened you may be able to admit you need some "support" but only so you can patch yourself up as quickly as possible, get yourself fixed and get back in the fray. Onya.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

But I feel encouraged there are signs this attitude is changing.

We are social creatures, wired to connect. And we don't become mentally ill in isolation. We are made through relationship. And our mental illness is co-created with those around us. Co-created is ghastly jargon I know, but for now I can't think of anything better.

So if you're not coping, if you're stressed or anxious or depressed you are the symptom-bearer, but maybe it's not just you. Maybe there is actually something wrong with the system itself. There are the first signs our institutions are at least starting to wonder whether they are healthy places to work.

The National Party has launched a review of its culture. The law fraternity – is it still a fraternity? I fear so – is in the midst of a painful reckoning. Sports codes are under scrutiny. The tertiary education sector is realising it has to take responsibility for desperate, stressed out students in its care.

And maybe the health sector is starting to do some soul searching too. One young doctor in the Weekend Herald a few days ago described hospitals as having such chronic and toxic work environments he became burnt-out and had to leave.

Discover more

New Zealand

Countdown grants to nurture sustainable ideas

27 Oct 04:00 PM
New Zealand|politics

Four words raised alarm: Jami-Lee Ross' text to lover

27 Oct 05:25 AM
Kahu

How Minister of Corrections was moved to tears

28 Oct 01:57 AM
New Zealand|politics

Jami-Lee Ross offers proxy vote to National

30 Oct 01:32 AM

We are starting to gather the courage to look at the reality of our working lives and see how dysfunctional it is.

Academic Christine Porath was so affected by seeing her father taken to hospital after suffering from work-related stress she went on to study the effects of what she calls "civility" in the workplace.

Advertisement
Advertise with NZME.

She described incivility as anything from mocking or belittling someone, teasing people in ways that sting, to telling offensive jokes to texting in meetings. All of which sounds like a regular day at the office in the Beehive (or what I remember of school).

Of course, what leaves one person feeling disrespected is fine to someone else, but what Professor Porath did find was that there is a huge cost to incivility because it makes people less motivated.

And you don't even have to be the one who is the target of the incivility to get infected by it. Just being around rude behaviour decreases productivity. Witnesses to incivility were 25 per cent worse in their performance and had 45 per cent fewer ideas.

"Incivility is a bug. It's contagious and we become carriers of it just by being around it. We can catch this virus anywhere, at home, online, in schools, in our communities," Professor Porath said as she explained her research in a TEDx talk.

Research shows medical teams exposed to rudeness performed worse in not only all their diagnostics but in all the procedures they did. This was because the teams exposed to rudeness didn't share information as readily and they stopped seeking help from their team mates.

None of this surprised me. But what did make me think was Professor Porath's explanation for why there is so much incivility. If it has such a huge cost why do we see so much of it?

Advertisement
Advertise with NZME.

According to her research, it turns out people are "sceptical or even concerned about being civil or appearing nice". They feared they would appear less "leader-like".

It is easy to think jerks get ahead, especially when we see a few prominent examples.

Granted, I am not President Trump, but in writing this, I have to face my own discomfort about my own behaviour. Some of the columns I have written have been downright rude and uncivil. Sometimes it is simply easier to sneer. There is a cost to choosing to be civil.

And this seems to get to the crux of something important about why it is so hard to change our identity, to become more respectful.

We can't do it on our own. Kwame Anthony Appiah in his new book The Lies that Bind: Rethinking Identity, talks about what he calls the "liberal fantasy" that we are all free to be what we choose to be.

"If you do not care for the shapes your identities have taken, you cannot simply refuse them; they are not yours alone. You have to work with others inside and outside the labeled group in order to reframe them so they fit you better, and you can do that collective work only if you recognise that the results must serve others as well."

Advertisement
Advertise with NZME.

I'd like to send some mugs to the Beehive that say: "You don't have to be kind to work here but if you are it is a bloody miracle." But they might think they were a pipe bomb.

Save

    Share this article

Latest from New Zealand

New Zealand

'A let-down': Iwi challenges DoC, minister over ski field deals

18 Jun 09:18 AM
New Zealand

Police investigating after body found in Christchurch carpark

18 Jun 09:17 AM
New Zealand

Numbers revealed for tonight's $25m Powerball jackpot

18 Jun 08:23 AM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

'A let-down': Iwi challenges DoC, minister over ski field deals

'A let-down': Iwi challenges DoC, minister over ski field deals

18 Jun 09:18 AM

They allege the Crown ignored Treaty obligations by not engaging with them.

Police investigating after body found in Christchurch carpark

Police investigating after body found in Christchurch carpark

18 Jun 09:17 AM
Numbers revealed for tonight's $25m Powerball jackpot

Numbers revealed for tonight's $25m Powerball jackpot

18 Jun 08:23 AM
Premium
Has Tory Whanau's experience put women off running for mayor?

Has Tory Whanau's experience put women off running for mayor?

18 Jun 07:26 AM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP