NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / New Zealand

Criticism of 'unnecessary' delays for transplant patient

Amy Wiggins
By Amy Wiggins
Education reporter, NZ Herald.·NZ Herald·
6 Nov, 2017 09:15 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Waikato District Health Board was responsible for unnecessary delays faced by a woman waiting for a transplant. Photo/File

Waikato District Health Board was responsible for unnecessary delays faced by a woman waiting for a transplant. Photo/File

A woman seeking a kidney donation was forced to deal with "unnecessary" delays that made the process take a year and a half.

Health and Disability Commissioner Anthony Hill yesterday found two district health boards at fault during the process.

The woman died in 2014 while waiting for her daughter to be approved as a live donor. The woman became too sick to receive a transplant.

The 62-year-old developed a rare disease that damaged her kidneys in early 2010. Drugs were trialled to control it but by April 2011 the woman needed dialysis.

In May 2012 she was referred to a renal physician at the Auckland Regional Transplant Group to assess her suitability for a kidney transplant and was booked into a clinic at Waikato Hospital where transplants and a live donation from her daughter were discussed.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Six weeks after her assessment, a transplant nephrologist from Auckland District Health Board typed a letter to her renal physician at Waikato District Health Board.

However, the board did not get the letter until August 13, two weeks after it was typed up.

The Waikato physician referred her back to Tauranga, but the letter was erroneously sent to Waikato, which declined the referral because the tests she needed were available in Tauranga.

Advertisement
Advertise with NZME.

She was booked in in Tauranga where the doctor referred her for more tests and deferred to another doctor the decision on whether a cardiac MRI could be done safely. After another test, an MRI was considered unsafe so Waikato doctors requested a different scan.

The results of the scan were normal so at the start of January 2013 they were sent to the Transplant Group who were asked to confirm they were satisfied with the cardiac assessment.

The group never responded to the letter and told the commissioner Waikato Hospital staff would usually put the patient on the agenda for an Auckland Regional Transplant Group meeting when they were satisfied a patient was a good candidate.

On March 4, the woman's case was considered again by Waikato doctors - more than 11 weeks after her last test. But nothing more was done until the Bay of Plenty District Health Board requested an update in mid-April.

She was again presented to the Transplant Group in May and they requested further cardiac review and an MRI was again ruled unsafe.

The Transplant Group put her on to the deceased donor list on June 11.

Soon after, initial tests suggested the daughter could be a suitable donor but about that time key Waikato Hospital staff went on unplanned extended leave and the remaining staff had to take on the extra work without a handover leaving them unable to proactively check on the status of all their patients.

However, by the time the daughter was approved as a live donor in December, her mother was no longer a suitable transplant candidate because of ill health.

She died in 2014.

Hill said he believed the woman's care was compromised by numerous errors, failures to follow procedure and lack of clarity within Waikato DHB.

Advertisement
Advertise with NZME.

He said there was almost six months between the patient's last test and her presentation to the Transplant Group and "multiple missed opportunities for Waikato District Health Board to minimise this delay".

He said the daughter's evaluation as a living donor was "also unreasonably protracted".

He was also critical of Auckland District Health Board for not providing greater clarity regarding what cardiac assessments were needed and of delays in communication.

"Auckland DHB's role was one of guidance in this case, and there were a number of missed opportunities for it to provide greater leadership and clarity," he said.

Neither of the two DHBs took the lead to resolve whether the woman should have a cardiac MRI and to progress her case.

Hill made a number of recommendations, including that the three DHBs work together to review their system for sharing information, and that they develop an agreed policy around renal transplants.

Advertisement
Advertise with NZME.

He recommended Waikato DHB establish guidelines for evaluating living donors, review staffing and provide a written apology to the woman's family.

Hill also recommended Auckland DHB establish a system to provide clear instructions about what was needed for donor recipient evaluation in cases that deviate from the norm.

Save

    Share this article

Latest from New Zealand

New Zealand

'Moving quite quickly': Fresh bout of wild weather to sweep across top of North Island

New Zealand

Missing Upper Hutt man found 'safe and well'

Wellington

Chung’s campaign group loses candidate amid email scandal


Sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

Advertisement
Advertise with NZME.

Latest from New Zealand

'Moving quite quickly': Fresh bout of wild weather to sweep across top of North Island
New Zealand

'Moving quite quickly': Fresh bout of wild weather to sweep across top of North Island

Heavy rain watches have been issued for Northland and Auckland from early tomorrow.

16 Jul 09:13 AM
Missing Upper Hutt man found 'safe and well'
New Zealand

Missing Upper Hutt man found 'safe and well'

16 Jul 08:37 AM
Chung’s campaign group loses candidate amid email scandal
Wellington

Chung’s campaign group loses candidate amid email scandal

16 Jul 08:10 AM


Solar bat monitors uncover secrets of Auckland’s night sky
Sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

06 Jul 09:47 PM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP