Botany MP Christopher Luxon said would-be critics should focus their efforts on keeping the virus at bay.
"We don't know the full facts of the situation, that's really the Government and the health officials that will be aware of all of those.
"At this point what we should be doing is showing some compassion and some understanding, what we can focus on is what we can do and how we choose to respond to that."
Papatoetoe High School principal Vaughan Couillaut agrees, saying the family at the centre of Auckland's latest Covid-19 cluster needs to be left alone to recover.
He is also urging people to be more compassionate.
"Until you know somebody's story, until you've walked in their shoes, you should not be so quick to judge.
"Those people making negative comments on social media just need to stop because these people didn't get sick on purpose, this is not a deliberate effort by them to disadvantage everybody or be inconvenient."
- RNZ