NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Covid 19 coronavirus: Northland Mum frustrated after quarantine testing debacle

Adam Pearse
By Adam Pearse
Deputy Political Editor·Northern Advocate·
19 Jun, 2020 05:00 PM5 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Director-General of Health Ashley Bloomfield Ashley Bloomfield says New Zealand has no new Covid-19 cases. There were 6273 tests completed yesterday and a total os 327,460 total tests.

A Whangārei mother is frustrated after her daughter was released from a Covid-19 quarantine facility without being tested - only for them both to be tested just days later.

The mother, who preferred to remain anonymous, spoke to the Northern Advocate yesterday about the "horrible" ordeal she and her daughter went through after the daughter spent two weeks in Auckland's Novotel quarantine facility.

The daughter returned to New Zealand on May 30 after flying in from Melbourne where she had been living for 14 months. She then went to the quarantine facility and stayed for 14 days until Saturday, June 13.

People look out of their hotel room window at the Novotel in Ellerslie, now a quarantine facility. Photo / File
People look out of their hotel room window at the Novotel in Ellerslie, now a quarantine facility. Photo / File
Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

During that time, she underwent daily temperature checks and received what was described by her mother as "quite comprehensive" questioning regarding her health and whether she had any symptoms.

In her first week, the daughter was offered the chance to be tested for Covid-19, which she turned down because she felt fine, her temperature checks had been consistently normal and she believed she didn't need one if they were voluntary.

"[Staff] didn't tell her not to have [the test], they didn't tell her that she should have it, but they didn't say there was an urgency to have it," the mother said.

On June 9, five days before the daughter left the facility, director general of health Dr Ashley Bloomfield announced all people in quarantine facilities would be tested on day three and day 12 of their stay.

Director general of health Dr Ashley Bloomfield. Photo / File
Director general of health Dr Ashley Bloomfield. Photo / File

People had the right to refuse the test, but that would mean they would have to stay in the facility for a further 14 days (28 in total).

Advertisement
Advertise with NZME.

The mother said her daughter was not approached about having a test for the remainder of her stay.

On the last day of her daughter's quarantine, the mother said she was only contacted by her daughter to pick her up and not by anyone at the facility - which then got her in trouble with the facility's security.

"We weren't even told how to go about picking her up," she said.

"I am very [disappointed] absolutely, because the security guard told me off like I was a kid."

Discover more

Crime

Northland news in brief: Honey Wars set to screen

19 Jun 06:30 PM
World

UN: China's latest virus outbreak likely came from Europe

19 Jun 07:02 PM

The pair then drove to Whangārei that day but it wasn't until Tuesday evening when the mother learned the two Covid-19 positive women, who had arrived from the UK recently, had been incorrectly released from the same facility on the same day before their test result was known.

"That's when my panic button or my alerts started going off," the mother said.

Northland's first case was announced on March 17. Photo / File
Northland's first case was announced on March 17. Photo / File

After ringing Healthline, the pair were contacted by the Northland District Health Board which said they both needed to be tested - which was conducted at their house on Wednesday.

The pair wouldn't hear anything about their test results until yesterday when the mother rang Whangārei Hospital and were told their negative test results had been determined half an hour earlier.

"I just thought, 'Oh cool, why didn't you ring me half an hour earlier'," she said.

The Northland District Health Board did not respond to the Advocate's request for comment before deadline.

Advertisement
Advertise with NZME.

As soon as the pair realised their possible link to the Covid-19-positive women, they had been self-isolating at home. However, the pair had had a stressful wait for their test results as the mother had gone to work on Monday - under the impression her daughter was Covid-19 clear.

"At the end of the day, my daughter had done her time, that was the rules - 14 days and that's it."

The mother said the whole ordeal had been stressful and hoped others hadn't shared their experience.

"It's pissed me off and we have just been highly frustrated over the whole thing.

"[My daughter] has come into the country, she's done her two weeks, she's spent two weeks away from any of her family, she stayed in her room the whole time - apart from two times to get groceries from the foyer - and then to have to come home and do it again because these women were allowed out, it's just frustrating."

The Ministry of Health did not respond to the Advocate's request for comment before deadline yesterday.

Advertisement
Advertise with NZME.
Whangārei MP Dr Shane Reti. Photo / File
Whangārei MP Dr Shane Reti. Photo / File

Whangārei MP Dr Shane Reti said Northland's good response to Covid-19 had been needlessly threatened by what he considered a "failed quarantine system".

"I'm very pleased for her and her daughter that the outcome has been good, but I'm really disappointed with the system and I'm very disappointed with the way the system put Northland at risk," he said.

Reti promised he would hold Health Minister David Clark to account for the error.

"I will let [Clark] know that Northland was put at risk and Northlanders are very unhappy with what's eventuated here.

"We are lucky we have got out of this with a good outcome and that's no thanks to the poor management of isolation in Auckland under his care."

Reti confirmed he had sent an email to Clark yesterday, questioning why the quarantined Northlander was allowed to leave the facility without exit testing.

Advertisement
Advertise with NZME.

Clark had not responded by deadline yesterday.

Save

    Share this article

Latest from New Zealand

New Zealand

Numbers revealed for tonight's $25m Powerball jackpot

18 Jun 08:23 AM
Premium
New Zealand

Has Tory Whanau's experience put women off running for mayor?

18 Jun 07:26 AM
Premium
New ZealandUpdated

Magic man: Meet the one psychiatrist approved to prescribe magic mushrooms

18 Jun 07:09 AM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Numbers revealed for tonight's $25m Powerball jackpot

Numbers revealed for tonight's $25m Powerball jackpot

18 Jun 08:23 AM

It's time to check your ticket for the winning numbers.

Premium
Has Tory Whanau's experience put women off running for mayor?

Has Tory Whanau's experience put women off running for mayor?

18 Jun 07:26 AM
Premium
Magic man: Meet the one psychiatrist approved to prescribe magic mushrooms

Magic man: Meet the one psychiatrist approved to prescribe magic mushrooms

18 Jun 07:09 AM
Police use drone in search for missing woman in Christchurch

Police use drone in search for missing woman in Christchurch

18 Jun 07:00 AM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP