All Access. All in one subscription. From $2 per week
Subscribe now

All Access Weekly

From $2 per week
Pay just
$15.75
$2
per week ongoing
Subscribe now
BEST VALUE

All Access Annual

Pay just
$449
$49
per year ongoing
Subscribe now
Learn more
30
NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Covid 19 coronavirus: Code words at supermarkets possible for victims escaping violence

Kirsty Johnston
By Kirsty Johnston
Reporter·NZ Herald·
14 Apr, 2020 05:00 PM7 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Focus Live: NZ death toll reaches nine, 17 new cases today
There are four further deaths linked to Covid-19 and Director General Health Ashley Bloomfield says it is a "sobering reminder" of what's at stake in the fight against the pandemic. ...
Video Player is loading.
Current Time 0:00
/
Duration 0:00
Loaded: 0%
0:00
Stream Type LIVE
Remaining Time -0:00
 
1x
    • Chapters
    • descriptions off, selected
    • captions settings, opens captions settings dialog
    • captions off, selected

      This is a modal window.

      Beginning of dialog window. Escape will cancel and close the window.

      Text
      Text Background
      Caption Area Background
      Font Size
      Text Edge Style
      Font Family

      End of dialog window.

      This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.

      Weather News: What to expect for this weekend's weather

      UP NEXT:

      Autoplay in
      4
      Disable Autoplay
      Cancel Video
      There are four further deaths linked to Covid-19 and Director General Health Ashley Bloomfield says it is a "sobering reminder" of what's at stake in the fight against the pandemic.
      NOW PLAYING • Focus Live: NZ death toll reaches nine, 17 new cases today
      There are four further deaths linked to Covid-19 and Director General Health Ashley Bloomfield says it is a "sobering reminder" of what's at stake in the fight against the pandemic. ...

      Domestic violence agencies are working on partnering with supermarkets and other essential services so abuse victims can use "code words" or access free wifi to seek help during the Covid-19 crisis.

      Other solutions may include adding agencies' information to receipts when specific items are purchased - to reach those not
      already in touch with support services, Justice Under-Secretary Jan Logie told the Herald.

      It comes as both reported abuse - and those seeking help because they fear they might commit abuse - escalates across New Zealand, a trend also seen in other countries in coronavirus lockdown.

      READ MORE:
      • Covid 19 coronavirus: Family violence increasing during lockdown, police say
      • Covid 19 coronavirus: Domestic violence is the second, silent epidemic amid lockdown
      • Covid 19 coronavirus: Family violence tipped to rise, but help services are there 24/7 during lockdown
      • Covid 19 coronavirus: Domestic violence victims are trying to keep their children safe in lockdown. Their path is fraught.


      On Good Friday, New Zealand police released statistics about domestic violence - which it calls "family harm" - showing a 20 per cent spike in cases on the first Sunday after the lockdown, compared to the previous month.

      Logie said that help services for men at risk of committing violence had also received an increased number of calls since lockdown began.

      Experts say the nature of pandemics provide an environment that is known to exacerbate violence against women and children. Being at home with an abuser makes victims more vulnerable, because there is no escape.

      Also, events that cause financial insecurity and stress, particularly when coupled with uncertainty, have been shown to lead to an increase in aggression at home. Studies previously found such spikes during the Global Financial Crisis in 2008, and when natural disasters - such as the Christchurch Earthquake - hit.

      All Access. All in one subscription. From $2 per week
      Subscribe now

      All Access Weekly

      From $2 per week
      Pay just
      $15.75
      $2
      per week ongoing
      Subscribe now
      BEST VALUE

      All Access Annual

      Pay just
      $449
      $49
      per year ongoing
      Subscribe now
      Learn more
      30
      Advertisement
      Advertise with NZME.
      Advertisement
      Advertise with NZME.

      Logie, who has responsibility for domestic and sexual violence issues, said they knew from overseas is that the "rules changed" in a lockdown context.

      TO READ THE HERALD'S FULL CORONAVIRUS COVERAGE CLICK HERE

      "You will see excuses made for violence like 'oh they were under stress', or that victims will think their safety isn't as important because of the difficulties with Covid-19," Logie said.

      "They'll think everyone is too busy, or police are doing an important job elsewhere. But the message is that the safety of every New Zealander matters to us and that includes people experiencing harm from family or sexual violence."

      Advertisement
      Advertise with NZME.

      Logie said the sector had been working hard behind the scenes to adapt to the Covid-19 environment, with $12 million of Government funding available for things like extra motel beds for refuge clients; clothing and food; one-on-one support; and online services.

      They had also been trying to upskill emergency workers - those in civil defence who did welfare checks - so they could feel confident in assessing the risk of family and sexual violence.

      One area currently in progress was connecting the victim agencies with essential services - so that victims with limited opportunities for disclosure had another avenue rather than using the phone, which could be difficult if they were living with an abuser.

      Justice Under-Secretary Jan Logie says the message is that everyone deserves to be safe. Photo / File
      Justice Under-Secretary Jan Logie says the message is that everyone deserves to be safe. Photo / File

      This includes the possibility of using code words at the supermarket or pharmacy, receipts with agency information attached that were linked to certain products, or free wifi at some sites.

      Discover more

      New Zealand

      'Unfair' to Kiwi firms: Global shopping giants shipping here when local retailers shut

      14 Apr 05:18 PM
      Construction

      Christchurch's $475m convention centre opening pushed back

      14 Apr 06:36 AM
      New Zealand|crime

      Woman charged over allegedly stealing courier packages in Remuera

      14 Apr 09:09 PM
      Retail

      7500 new online supermarket slots: Countdown launches giant estore

      15 Apr 05:00 PM

      Women's Refuge were also considering adding a live webchat function to their shielded site - which women can use to get information or report abuse, but appears as though they are looking at The Warehouse, or Countdown, or the Ministry of Social Development website.

      A chat would enable women to speak with an advocate in real time.

      Some of the ideas were inspired by overseas examples - in France, for example, victims are told if they can't talk openly, they can use the code word "mask 19", to the pharmacist. It was inspired by a similar scheme in Spain.

      "It's an evolving thing," Logie said. "We know some ideas we've looked at won't necessarily work here, for example the group talked to pharmacies and found they were so stretched already."

      Covid-19 in NZ — 18th December
      2110
      10
      new
      Total confirmed and probable cases
      51
      ⬆︎8
      Active cases
      0
      In Hospital
      0
      In ICU
      2034
      ⬆︎2
      Recovered
      25
      Deaths
      427
      ⬆︎10
      Border cases

      Logie said the changes weren't just about supporting victims during alert level 4.

      "We know this isn't going to be a short-lived concern, but that the impacts of people being out of work and spending more time in the home means that there is an increased risk from those using violence," she said.

      Advertisement
      Advertise with NZME.

      "There will be increased demand on services as we come out of this time and it may be sustained for quite a while. We saw that post-Christchurch."

      However, she had been heartened to hear more calls were coming in from neighbours and family members reporting violence.

      "The dynamic of intimate partner violence is that the people using violence try to isolate those they are hurting. This is one of our challenges, and our opportunities, to recognise that we can all be part of that solution."

      Support services available:

      • 211 Helpline (0800 211 211) – for help finding, and direct transfer to, community-based health and social support services in your area.

      • Find your Local Women's Refuge by calling 0800 743 843 (0800 REFUGE) to be linked up with an advocate in your area.

      • Victim Support – call 0800 842 846. 24-hour service for all victims of serious crime.

      Advertisement
      Advertise with NZME.

      • Victim Information Line/Victim Centre – call 0800 650 654 or email victimscentre@justice.govt.nz.

      • Shine domestic abuse services – free call 0508 744 633 (9am to 11pm) if you're experiencing domestic abuse, or want to know how to help someone else.

      • Family violence information line – call 0800 456 450 to find out about local services or how to help someone near you.

      • Elder Abuse Helpline – call 0800 32 668 65 (0800 EA NOT OK) - a 24-hour service answered by registered nurses who can connect to local elder abuse specialist providers.

      • Tu Wahine Trust – call 09 838 8700 for kaupapa Māori counselling, therapy and support for survivors of sexual harm (mahi tukino) and violence within whānau.

      • Shakti New Zealand – call 0800 742 584 for culturally competent support services for women, children and families of Asian, African and Middle Eastern origin who have experienced domestic violence.

      Advertisement
      Advertise with NZME.

      • Safe to Talk – sexual harm helpline. Call 0800 044 334, text 4334 or email support@safetotalk.nz.

      • Rape Crisis Centres – call 0800 88 3300 for contact details of your local centre. Provides support for survivors of sexual abuse, their families, friends and whānau.

      • Male Survivors Aotearoa New Zealand – call 0800 044 344. Offers one-to-one, peer and support groups for male survivors of sexual abuse and their significant others.

      • Tu Wahine Trust – call 09 838 8700 for kaupapa Māori counselling, therapy and support for survivors of sexual harm (mahi tukino) and violence within whānau.

      • ACC Sensitive Claims Unit – call 0800 735 566 for access to services related to sexual abuse or sexual assault.

      • Hey Bro helpline – call 0800 HeyBro (0800 439 276). 24/7 help for men who feel they're going to harm a loved one or whānau member.

      Advertisement
      Advertise with NZME.

      • Korowai Tumanoko – text or call 022 474 7044 for a kaupapa Māori service for those with concerning or harmful sexual behaviour.

      • Stop – support for concerning or harmful sexual behaviour.

      • Need to Talk? 1737 – free call or text 1737 any time for support from a trained counsellor.

      • Youthline – call 0800 376 633, free text 234 or email talk@youthline.co.nz.

      • Kidsline – call 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age (24-hour service).

      • Skylight– call 0800 299 100 helping children, young people and their families and whānau through tough times of change, loss, trauma and grief.

      Advertisement
      Advertise with NZME.

      • Oranga Tamariki – call 0508 325 459 (0508 FAMILY) or email contact@ot.govt.nz for concerns about children and young people.

      Covid19.govt.nz: The Government's official Covid-19 advisory website
      NeedToKnow3
      NeedToKnow3
      Save

        Share this article

      Latest from New Zealand

      New ZealandUpdated

      'I ditched everything': Fisherman swept 100m out to sea strips off to survive

      29 Jun 03:00 AM
      New Zealand

      Afternoon quiz: In what year was the construction of the Eiffel Tower completed?

      29 Jun 03:00 AM
      New Zealand

      Elisabeth Nicholls not the first dementia patient rest homes have lost this year

      29 Jun 02:29 AM

      Kaibosh gets a clean-energy boost in the fight against food waste

      sponsored
      Advertisement
      Advertise with NZME.
      Recommended for you
      'It must be clear': Debate grows over France's new public smoking ban
      World

      'It must be clear': Debate grows over France's new public smoking ban

      29 Jun 03:17 AM
      'I ditched everything': Fisherman swept 100m out to sea strips off to survive
      New Zealand

      'I ditched everything': Fisherman swept 100m out to sea strips off to survive

      29 Jun 03:00 AM
      Make the most out of cabbage with this budget-friendly, slow-cooked recipe
      Lifestyle

      Make the most out of cabbage with this budget-friendly, slow-cooked recipe

      29 Jun 03:00 AM
      Afternoon quiz: In what year was the construction of the Eiffel Tower completed?
      New Zealand

      Afternoon quiz: In what year was the construction of the Eiffel Tower completed?

      29 Jun 03:00 AM
      Elisabeth Nicholls not the first dementia patient rest homes have lost this year
      New Zealand

      Elisabeth Nicholls not the first dementia patient rest homes have lost this year

      29 Jun 02:29 AM

      Latest from New Zealand

      'I ditched everything': Fisherman swept 100m out to sea strips off to survive

      'I ditched everything': Fisherman swept 100m out to sea strips off to survive

      29 Jun 03:00 AM

      Lifejacket convert Bas Radcliffe says he pretty much ticked every box on what not to do.

      Afternoon quiz: In what year was the construction of the Eiffel Tower completed?

      Afternoon quiz: In what year was the construction of the Eiffel Tower completed?

      29 Jun 03:00 AM
      Elisabeth Nicholls not the first dementia patient rest homes have lost this year

      Elisabeth Nicholls not the first dementia patient rest homes have lost this year

      29 Jun 02:29 AM
      Couple must pay architect $33k for house sketches they didn’t like

      Couple must pay architect $33k for house sketches they didn’t like

      29 Jun 02:00 AM
      Engage and explore one of the most remote places on Earth in comfort and style
      sponsored

      Engage and explore one of the most remote places on Earth in comfort and style

      NZ Herald
      • About NZ Herald
      • Meet the journalists
      • Newsletters
      • Classifieds
      • Help & support
      • Contact us
      • House rules
      • Privacy Policy
      • Terms of use
      • Competition terms & conditions
      • Our use of AI
      Subscriber Services
      • NZ Herald e-editions
      • Daily puzzles & quizzes
      • Manage your digital subscription
      • Manage your print subscription
      • Subscribe to the NZ Herald newspaper
      • Subscribe to Herald Premium
      • Gift a subscription
      • Subscriber FAQs
      • Subscription terms & conditions
      • Promotions and subscriber benefits
      NZME Network
      • The New Zealand Herald
      • The Northland Age
      • The Northern Advocate
      • Waikato Herald
      • Bay of Plenty Times
      • Rotorua Daily Post
      • Hawke's Bay Today
      • Whanganui Chronicle
      • Viva
      • NZ Listener
      • Newstalk ZB
      • BusinessDesk
      • OneRoof
      • Driven Car Guide
      • iHeart Radio
      • Restaurant Hub
      NZME
      • About NZME
      • NZME careers
      • Advertise with NZME
      • Digital self-service advertising
      • Book your classified ad
      • Photo sales
      • NZME Events
      • © Copyright 2025 NZME Publishing Limited
      All Access. All in one subscription. From $2 per week
      Subscribe now

      All Access Weekly

      From $2 per week
      Pay just
      $15.75
      $2
      per week ongoing
      Subscribe now
      BEST VALUE

      All Access Annual

      Pay just
      $449
      $49
      per year ongoing
      Subscribe now
      Learn more
      30
      TOP
      search by queryly Advanced Search