“Although the contractor undertook this action for a potential safety risk, Waka Kotahi was not informed in advance, and as a result, had no time to communicate this to the public,” the agency said.
“This closure understandably caused concern amongst business owners at an already disruptive time and we extend our apologies for this mistake,” they said. “We had previously said at the start of the project that southbound traffic will always remain on the state highway.”
The southbound lane was opened again after 40 minutes and parking remains outside the northbound shops.
The town and motorists passing through face about a month of main-street disruption as work is undertaken, including water-pipe maintenance coinciding with speed-calming measures such as installing raised crossings, a result of consultation three years ago amid concerns about traffic issues.
At the Waipawa Butchery, Annabel Tapley-Smith and staff estimated the closure of the remaining lane lasted for about an hour and a half, and during that time business was cut to “almost zero”.
Initially told by contractors it could be all day, she contacted authorities, who were unaware, and she said later the point was that there had been no communication when the town had been promised it would be kept up to date.
Earlier this month, her husband Duncan Smith said he believed the work could have been better-timed and managed, given that businesses were already struggling from the impacts of Cyclone Gabrielle.