"If you look better, you feel better. And this is not just about the patient. It's about the caregiver too.
"For me, I spent a long time as a personal caregiver, and it is important that the products are easy and quick-dressing for the caregiver or whoever is assisting the person with a disability."
Ms Richards, who moved from South Africa to New Zealand in 2009, said she spent six years researching different disabilities to design the most efficient products and clothing for the business which is "going to full market now".
"It has been a long research process," she said. "It's not just an overnight thing. You've got to look at pressure points of a person, how they sit, stand, move. Our products cater for assisted dressing, while still allowing for independent living."
Heaven Sent Products marketing and sales consultant Sandie Langridge said the next step for the business is to build relationships with rest homes and members of the community who will benefit from their products. Her husband has multiple sclerosis.
"The need for dignity doesn't just stop when you have a disability, or a condition, or reach a certain age," she said.
"Dignity is a part of who you are and I think society needs to get that. We are an ageing population and there's a lot that comes with that. It's not just about medical care, it's about retaining the whole person. And just because you have a disability doesn't mean you need to look like it."