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Home / New Zealand

Christchurch Call update: Social media giants join forces to fight extremism

Derek Cheng
By Derek Cheng
Senior Writer·NZ Herald·
23 Sep, 2019 09:30 PM5 mins to read

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As part of the announcement, PM Jacinda Ardern and Facebook COO Sheryl Sandberg shared the plan for a reformed Global Internet Forum To Counter Terrorism. Video / Derek Cheng

The world's social media giants agreed to join forces to research how their business models can lead to radicalisation - and how best to counter disrupt online extremism, Prime Minister Jacinda Ardern announced in New York today.

She also outlined a new crisis-response framework, ready to be used immediately, where countries and tech companies work together to stop Christchurch mosque attack-type content from going viral online.

It is the kind of co-ordinated strategy that would have made a meaningful difference in the viral spread of online video of the Christchurch terror attack.

Alongside Facebook's chief operating officer Sheryl Sandberg in New York today, Ardern revealed the next steps in the efforts to meet the voluntary commitments in the Christchurch Call - with a particular focus on tackling extremism and the way it foments.

The call was signed at a Paris summit in May by 17 countries, the European Commission and eight online platforms, but now 31 more countries and two more companies – including Mexico, Sri Lanka and Chile, and the Council of Europe and UNESCO - have added their voices.

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The US, however, is still holding out from signing, though it has been involved in the ongoing work.

The call's work will be driven by the Global Internet Forum to Counter Terrorism (GIFCT) - set up by Facebook, Twitter, Google (YouTube) and Microsoft in 2017 - which will become an independent body tasked with preventing and responding to terrorist and violent extremism online.

It will have dedicated teams focused on a set of goals, including looking at the companies' algorithms that potentially lead to radicalisation.

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This is a step that has previously been resisted by tech companies due to the commercially-sensitivity around its algorithms, but it has been a particular focus for Ardern, who has said that "every time you're on social media you could end up in a rabbit hole".

The work will form part of the GIFCT's prevention strategy, as will the use of counter narratives to steer users away from online rabbit holes that lead to extreme content, a step Facebook has already taken for users who search for anything related to white supremacy.

The GIFCT will also a publish toolkit, developed with the Institute for Strategic Dialogue, to for building online campaigns that challenge extremist ideologies.

Counter online extremism was a particular request from New Zealand officials, but is likely to exacerbate concerns over freedom of expression and internet censorship.

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Prime Minister Jacinda Ardern and French President Emmanuel Macron co-chaired the Christchurch Call summit in Paris in May. Photo / AFP
Prime Minister Jacinda Ardern and French President Emmanuel Macron co-chaired the Christchurch Call summit in Paris in May. Photo / AFP

The GIFTCT will also be the focal point for a crisis-response framework to stop the viral spread of terrorist content through a coordinated response, as previewed in the Weekend Herald.

"In a sense, we are trying to create a civil defence style response mechanism – and in the same way we respond to natural emergencies like fires and floods, we need to be prepared," Ardern told a Christchurch Call leaders' dialogue in New York today.

"I don't want any other country to be placed in the situation New Zealand was in the minutes, hours and days after the attack in Christchurch, when we were left scrambling to respond to and remove livestreamed hate.

"I am pleased to say today that this crisis response protocol is ready to deploy."

The protocol includes a shared list of country and company contacts to ensure a swift response.

It has strict actions including sharing of hashes (digital fingerprints to identify content and how to remove it), URLs, and keywords, as well as takedown measures.

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One of the issues following the March 15 attack is that tech companies did not have joint protocols to properly tag content, or established people to contact to coordinate a response.

It is believed that the new framework would have made a significant difference in stopping to viral spread of the March 15 footage, which was shared on Facebook 1.5 million times in the first 24 hours.

Google will host a demonstration and testing exercise in New Zealand in December this year.

The GIFCT already has a shared industry database of more than 200,000 hashes, and the big players in social media will share their detection algorithms with smaller platforms to help them identify and remove content quickly.

This is because content that is banned from big social media platforms often finds a way online through smaller online platforms.

The United Nations Building in New York is the headquarters of the United Nations organisation. Photo / Mikhail Palinchak
The United Nations Building in New York is the headquarters of the United Nations organisation. Photo / Mikhail Palinchak

The GIFCT will initially be funded by its four founding members and will release transparency reports around its work. Its executive director, staffing and location are yet to be determined, but it will look to be more firmly established by the end of the year.

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It will also be held accountable by an independent advisory committee, which will have 17 members including Internet NZ and the Islamic Women's Council of New Zealand, as well as representatives from the US, UK, France, Canada, Japan, and the UN Counter-Terrorism Committee Executive Directorate.

French President Emmanuel Macron, who co-chaired the Paris summit with Ardern, said the efficient exchange of information between states and companies will enable a quicker response if March 15 ever happened again.

"The Internet was established to enable its users to create, to communicate, and to create value. It should remain as a domain that is open, free and secure," Macron said in a statement.

"States and companies must act together, with a shared sense of responsibility and respect for rights and freedoms, to combat the use of the internet for terrorist and violent extremist ends."

"The horrific terrorist attack in Christchurch and the extraordinary virality of the attacker's video online illustrated the need to do even more," the GIFTCT said in a statement.

Ardern earlier had one-on-one meetings with tech company executives, including Facebook's chief operating officer Sheryl Sandberg, Microsoft president Brad Smith, and YouTube chief executive Susan Wojcicki.

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She discussed with Sandberg, among other things, the fact that the video footage of the March 15 attack can still be found on Facebook, which was still trying to remove all copies of it.

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