Both delayed containers had now arrived in Wellington and are now in the Courier Post network for delivery.
Martin confirmed Chrisco would take a 20 per cent cancellation fee up to a maximum of $250 if concerned customers cancelled an order after 21 days, but if Chrisco was unable to deliver the goods in time for Christmas, customers would get a full refund.
Wellington woman Roxanne Caldow claimed she paid off $4000 worth of Chrisco's goods in October.
She said two of her deliveries had arrived, but presents for her 9 and 10-year-old children haven't.
"It was a bit of a dog's breakfast. It's painful. I don't have a backup plan."
Caldow got nervous the presents wouldn't arrive by Christmas so she asked for a refund.
She said she was told she would lose 20 per cent of the order's value, which would be "a big hit" to her financially.
"You can't predict a natural disaster but I asked 'can I just get the money back' because Christmas is coming and I don't want it to be bad for my kids. Then I won't have a Christmas.
"I would hate for it to happen to anyone else."
The delay adds stress to an already hard year. Caldow and her mum Julie are beneficiaries living in a motel with Caldow's children.
"We've been homeless for six months and am finding it hard to get a house.
"With depression and anxiety it hasn't been too good on me and my family."
