NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Care of mental health patient at Henry Bennett Centre before death under scrutiny in inquest

Natalie Akoorie
By Natalie Akoorie
Open Justice multimedia journalist, Waikato·NZ Herald·
15 Nov, 2023 06:00 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Rāhui lifted for the Waitematā Harbour sewage leak, immediate call for cease-fire in Gaza during Asean defence meet, Joe Biden and Xi Jinping to meet face to face for first time in a year and data shows nine out of 10 properties selling for a profit. Video / AP / NZHerald


Warning: This story discusses mental illness and details that may upset some readers.

Joe Carter was living in a windowless room in a mental health hospital, sleeping in “manky sheets” on a mattress on the floor with his belongings in a rubbish bag, when he died by suspected suicide.

Now an inquest into Carter’s death on August 25, 2019, has heard the 35-year-old was potentially facing homelessness again when he left the centre for his usual walk and never returned.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

His death came a month before the Ombudsman conducted inspections of the Henry Rongomau Bennett Centre [HRBC] that found severe overcrowding and patients subjected to degrading treatment.

When his mother Jenny Carter visited the room inside Waikato Hospital after her son’s death, she found a Trade Me list of flats for rent.

Carter was being discharged the next day but despite sometimes having to sleep in another ward, in the lounge with a blanket, or in the windowless interview room, he was unhappy with the community accommodation and his mum believed that was a warning her son was not well enough for discharge.

Carter had paranoid schizophrenia and had suffered psychosis for two years while being in and out of the HRBC and under community mental health care.

Advertisement
Advertise with NZME.

At one stage Carter was living in a leaking caravan with no power or water on his father’s property.

While relapsing Carter assaulted his mother’s partner who had cancer, and his brother, damaged the family’s letterbox, and was being treated with the antipsychotic medication Olanzapine which made him sleep up to 18 hours a day.

But the inquest, presided over by Coroner Alison Mills, heard when Carter was well he was a bright, quiet, kind and caring man, a former Australian outback station stock manager, and a talented musician who at one point had a recording studio in his home.

The Henry Rongomau Bennett Centre was the subject of a scathing report by the Ombudsman in 2020 after it was found patients were subjected to degrading treatment. Photo / Michael Craig
The Henry Rongomau Bennett Centre was the subject of a scathing report by the Ombudsman in 2020 after it was found patients were subjected to degrading treatment. Photo / Michael Craig

Overcrowding, involvement of whānau in care, allocation and supervision of unescorted leave, absent without leave (AWOL) response, risk assessments and adherence to policies were issues traversed during the four-day inquest at Hamilton District Court.

The centre’s operations manager, Kylie Balzer, called it “heartbreaking” that Carter had to live in the converted interview room.

“No one’s loved one should have to sleep in an environment like that.”

Balzer said the biggest lesson from the “tragic death” was to listen to whānau.

The inquest heard when Carter was suffering paranoia he didn’t want nurse Mary Bennett to talk to his parents and she obeyed this.

Bennett also allowed Carter out for 30 minutes for his usual walk on the day he died but did not report him missing when he failed to return at the agreed time.

During questioning from Simon Mount, KC, assisting the coroner, Bennett said she had no idea Carter might be spitting out his medication despite multiple references “in flashing lights” in his notes of non-compliance.

Advertisement
Advertise with NZME.

She also did not think her “client” was at risk on unescorted leave because he was being discharged the next day and she wasn’t worried when he didn’t return because he could have up to two hours’ leave.

This was despite his previous attacks on family members when delusional and the need to alert them to him being missing for their own safety.

Ninety minutes after he left, Carter was reported dead but an AWOL response was not initiated for another 45 minutes.

When asked why Bennett said: “We were all in shock”.

His mother had been advocating for her son and trying to get him off Olanzapine and onto Paliperidone for two years but felt she was not being listened to by clinicians.

She did not know Carter had schizophrenia until a nurse told her in passing and would later learn that long-term psychosis had damaged her son’s chances of recovery.

Advertisement
Advertise with NZME.

On paliperidone, Carter’s illness improved but a few weeks before he died, during his last admission to the HBRC, psychiatrist Dr Jean Erasmus switched Carter from paliperidone injections at his request to an oral antipsychotic, despite Carter having a history of not taking his medication.

Erasmus said Carter’s insight was improving when he agreed to trial the medication in an effort to create rapport with his new patient, but concerns were raised Carter was still delusional and that he might not take the medication and it might not be effective.

Natalie Akoorie is the Open Justice deputy editor, based in Waikato and covering crime and justice nationally. Natalie first joined the Herald in 2011 and has been a journalist in New Zealand and overseas for 28 years covering, recently health, social issues, local government, and the regions.




Advertisement
Advertise with NZME.
Save

    Share this article

Latest from New Zealand

New ZealandUpdated

Truck containing contaminated asbestos rolls, blocking Waikato Expressway

18 Jun 01:09 AM
New ZealandUpdated

Hospital machete attacker broke wife's lover's skull

18 Jun 01:06 AM
New Zealand

'It's frustrating': Fire truck shortage for supermarket fire angers union

18 Jun 01:05 AM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Single-vehicle crash blocks lanes on Waikato Expressway

Single-vehicle crash blocks lanes on Waikato Expressway

18 Jun 01:09 AM

Traffic management is en route and emergency services are working to clear the road.

Hospital machete attacker broke wife's lover's skull

Hospital machete attacker broke wife's lover's skull

18 Jun 01:06 AM
'It's frustrating': Fire truck shortage for supermarket fire angers union

'It's frustrating': Fire truck shortage for supermarket fire angers union

18 Jun 01:05 AM
Premium
'Pacific's Strongest': Dannevirke man drags Samoan bus down the road by himself

'Pacific's Strongest': Dannevirke man drags Samoan bus down the road by himself

18 Jun 01:03 AM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP