BNZ Mobile app, online banking go down: Thousands of customers report error

BNZ’s online banking and mobile app are running again after thousands of customers could not access their accounts this evening.

About 4.30pm, a BNZ spokeswoman confirmed to the Herald the bank was “experiencing a systems issue which is impacting our online banking and customer service channels”.

Customers were reportedly unable to log in to their mobile banking apps, with pop-up messages telling people, “It looks like you’ve lost your internet connection. Please try again once your connection is back”.

Some customers said they could access the app after trying multiple times.

A screenshot of the pop-up message on the BNZ Mobile app on Saturday afternoon.

About 7.20pm, BNZ’s spokeswoman said all issues had been resolved.

“We can confirm that all issues have now been resolved and our banking channels are up and running.

“We apologise to our customers for any inconvenience caused.”

More than 5000 people reported issues with BNZ’s services on the Downdetector website since about 3pm today.

“ATMs, cards and payments are unaffected,” BNZ’s spokeswoman said at the time.

“Our teams are working to resolve this issue as quickly as possible.

“We apologise to our customers for any inconvenience caused.”

One customer wrote to the Herald about the outage and questioned why banks did not have backup systems.

“We don’t have access to our own funds, which is infuriating,” she said.

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