"We acknowledge we did not have enough staff and volunteers to help with ticketing and car parking, which led to congestion and long queues.
"The large crowd also led to long queues in the food area and for that we apologise.
"Coupled with that, strong winds during the evening meant that the hot-air balloons were unable to be inflated. The decision not to inflate them was made by our experienced and professional balloon meister in the interest of public safety.
"We realise not having the balloons inflated was disappointing for everyone involved."
The statement went on to say that the good news was the full evening's entertainment, including performances by community groups, the headlining act and a fireworks display, went ahead as scheduled. Also, a modified version of the night glow involving a canister burn-off to music also took place.
Also Camp Quality, a volunteer, non-profit charitable trust dedicated to enhancing the quality of life for children living with cancer, who were collecting money on the night through gold coin donations, reported double the takings of previous year.
The Night Glow show was part of several events held over five days during the Wairarapa Balloon Festival. Others including the Splash and Dash at Henley Lake, and morning liftoffs in Martinborough and Greytown, were all very successful and ran smoothly.
When looking ahead to the 2017 running of the festival, the organising committee said it would work hard to fix the issues that happened at the Night Glow to ensure i t remained a "well- run, family-friendly event that was at the heart of the community".