Mrs Ragen was angry about the lack of communication from emergency services throughout the morning.
She didn't hear about the chemical spill until she was outside her front door and heard a policeman through a loud hailer telling a neighbour to get back inside and shut the door. She then checked online news services and read about what was going on and decided it was best to leave the area entirely.
"It wouldn't have taken that long for the police to quickly whip down our road and knock on doors and tell us what happened,'' she said.
Her husband went to work early and took the family dog with him to make sure their pet wasn't harmed by the fumes either.
A Methuen Road resident, who did not want to be named, said when he heard about the spill he left work early to go home to check on his wife and child.
But he found the area had been cordoned off.
"I've been waiting for about 45 minutes. I'm not going back to work until I know they are all right,'' he said.
Work resumed at the Waterview Connection and the New Zealand Transport Agency and Work Safe NZ were carrying out investigations.