Are airlines too unflexible on changing ticket details?

Photo / Sarah Ivey

A grieving son says he was sickened when Air New Zealand said it needed to see a death certificate before it would change his flights so he could attend his father's funeral.

The airline has subsequently apologised, but says it has been forced to tighten its compassionate travel assistance policy after passengers started to abuse the service.

Are airlines too unflexible on changing ticket details? Here is the latest selection of Your Views: