But he said the inflight staff were "terrific", handing out extra snacks and offering more wine to the delayed passengers.
"The first mate mentioned the passenger was sick and assumed we'd all understand, which I think most people were able to do," he said.
"It sounded like quite a few passengers were getting international flights and may have missed their connection."
The plane was still sitting at the gate half an hour after the passengers disembarked, before finally leaving for Auckland 90 minutes later than originally scheduled.